The player from Florida faced challenges withdrawing his winnings from the casino after multiple successful bets and payout requests. He experienced stress and frustration, sharing that he had previously dealt with similar issues at the same casino. Despite his efforts to clarify and consolidate his withdrawal requests, he remained anxious about receiving his funds. The Complaints Team reviewed the case and communicated with the casino, ultimately determining that the player’s winnings had been generated from cashback bonuses, which were subject to a maximum cash-out limit. The player was informed that the casino acted in accordance with its rules and that no further action would be taken by the Complaints Team. He was advised to pursue the matter with the casino’s licensing authority if he wished to continue his complaint.
Spinfinity Casino - Player’s winnings are delayed.
Amount: $9,800
Spinfinity Casino
Safety Index:HighUnjustified complaint
REJECTED
Case summary
Goo evening ,
My name is Nick Do****. I’ve had a situation today. I’m expressing anxiety, depression stress but then again hope knowing that on my side, everything is valid and I’m hoping that someone can help me and that others can stay away from this casino and the reason I say that is, I have played here before and had a similar experience where they did not wanna pay out well on Saturday night OK actually Friday night at five in the morning, which is Saturday the same day I had made a deposit and played. I went to sleep. I woke up on the way to the barbershop on my way i realized that I had a cashback so I said let me run it down since I don’t care about it and I know you can only take 10 times that 40% that they give you which is a waste of time for me so once I ran it down, I made a deposit and I start to play . I get lucky if thats what you would call it and I win about 300 and something 400 and something 300 and something and I said let me request a payout so I requested a payout and stayed with about $40 so I start playing that (keep in mind that I have a cashback that I haven’t used) yet for the current deposit I just made and won an requested the payout but I know you can’t request it because there’s a withdrawal pending so I start playing with the money. OK not caring about the cashback anyways because it was low and not worth asking for even thou i had wasted ghe 40 that stayed with and had a withdrawal pending so I start playing and I win another 400 later that night so now I requested two bitcoin payouts and I said you know what let me go ahead and cancel them both and put them together so that they would not be any confusion and i know that its risky and its a chance j would take and it can majically say it was 1 request one can disappear and they just send me one you know so when j put them together ithe amount was around 790 the payout that I had requested i stayed with about 20 - 40. Borwing from the payout I forgot how much exactly and I start playing it and I got it all the way down to where I was about 600 then 550 and 500 and I play win $400. Having a pay request of 500 left OK I won those 400 bucks. I’m back at 900. So I win the lobby jackpot OK so I go back to the cashier cancle and rquest with drawl of 900 at point im super excited and start playing a game that was at $10,000 the jackpot progressive OK and I win And I win like about $10,900 almost the jackpot winning so I’m happy I’m so happy I’m like yes you know I’m gonna write a review on this casino you guys are the best i know i had a feeling theyre were gonna give me some type of issue iv delt with the person rob before and he has always clearly goven me ahard time i also pretty sure if i can get old photo from my i cloud i can prove that the but I’m like HAPPY you know I’m like this is god. You its valid everything on my end because before i made that deposit i started to win i i knew i had to run that cash back down so ithat i can win maxout cashout an be able to with drawl 200k if i want. I know its fair. it’s a winning that was fair and square and I knew everything was good. I knew it wasn’t no cashback. I was playing on cause I always make sure of that before I deposit OK so I knew I was good and I kinda knew I was gonna get a hard time with these people that one of the reasons i would use the money from my winning s that they wouldnt give me a hard time wiich its abusive and one shouldn’t be scared when u win fair and that’s the reason why I would borrow from it because I didn’t want them to give me a hard time right and also im trying to win anyways iv done it begor at this same casino OK I’m using my money you know so it’s like OK he’s playing OK but really I didn’t wanna play anymore. To be honest with you cause these people are unethical un professional to say words these right I’m experiencing right now it’s not perception. It’s real you know they giving me a hard time. I haven’t spoken to any superiors yet. OK, but this is what I’m experiencing OK and I hope that you know someone along the chain of command, you know, could reach help and sort this out for the sake of honesty goodness and loyalty you know sort this out and you do the right thing which would be you know the ethical solution and pay me my winnings OK so therefore OK you know so I’m happy I request $4000 through bitcoin OK I request another $4000 through my bank wire transfer. I even called the bank I’m like look I got a winning coming in. You know my you backed up. Bills and get the bank info know I am over drafted in my bank so this is like a big victory you know thing from that happened i believe from being good to the world in the universe that God you know he shows you look you you know you do the right thing with always repay looking. Here’s a little something to show you. You know you get paid back and rewarded. That’s why I don’t llack honesty I do the right thing when no ones looking I always treat everyone fair
Dear onfirefirehot,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Spinfinity Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Is there an issue with the withdrawal or what exactly? I will be waiting for your reply patiently.
Best regards,
Nick
Hi, yes how are you sir? Basically, I won money and they’re saying that they don’t wanna pay me because I was using a cash back which I know not to use a cashback because when I first made a deposit, I ran down my first cashback, which was the same day OK in the the morning because I had deposited had a cashback 40%. I ran it down because you can only withdrawl 10 times the amount of the 40 percent so then i made sure to run it down so i can make a new deposit so that i can withdraw whatever amount and i would not have any issues i know the rules well so after that deposit of 10 i win $300 right away so I requested a payout which was like 300 and something I wana say 400. I requested 300. I stayed with some money to keep playing when I come back I see I won the lobby jackpot. I knew I still had a cashback because after 40 dollars stayed playing with ran out I could’ve requested to use it but you gotta ask them, to process it and they tell you that when there is a pending withdrawal you cant use the 40 percent cashback and u lose it because you have 24 hours to use it and basically takes 48 hours to process withdrawls also i didnt care for it cause you can only win 10 times your cashback and i had money still and could cancle the payout and request a new one i have been through this situation before and they say well, you gotta wait for the pending withdraw which I don’t care about anyways I don’t even play Those cashback is not worth it. You only allowed 10 times the amount to cash out so they’re basically lying and saying that I was using a cashback which I did not use that cashback, I know the rules well, I’ve been playing Casino for a long time online, sir. I would not make the mistake. That’s exactly why I made that deposit after playing the previous cashback from earlier that morning and mad a deposit knowing i had to wager once and would be able to cash out max pay
Amd also i ended up canceling and using from my money to where i end up wining 9000 800 dollars unbelievable not to mention this casino always gives a hard time to pay i have proofs pictures videos from previous incidents
# • Julie from Casino Support
From onfirefirehot@gmail.com
Re: Regarding your account - Spinfinity
Hi yes hi how are you Miss Julie I'm sure that there's some kind of error. Basically what I want. Explain to you is that l've been talking to Casino guru and I'm gonna continue going through them and anything we gotta speak about. Let's go through. they're platform i feel that they our truly looking out for players interests and yours aswell also i feel comfortable that they dont work for your company with all due respect with that being said I appreciate the emll and I will have you know, we will take it from there. I appreciate your email. I got videos. I got receipts. Pictures please keep in mind i have been playing for quite sometime have been through every possible road block scenario i understand rules on my end its valid things that are valid i believe will reflect in my favor due to the honest player that i am and i dont wana pre judge or make a judgment of perception maybe there could have been a glitch an something isn't correct on your end mistakes due happen and occur so letschallenges rather than accuse me for playing a cash back that i want you tk understand i know the rules and i would never deposit knowing i could not be able to withdraw any amounts sobif there would have been a cash back i would have stoped at the correct amount and made a deposit to keep playing if that would have been the case in that event so me being open and transparent having had issues before with this casino i would know better i will not lack objectivity i would like you to be open minded and understand that it would not make sense to deposit after using a cash back that being said i would not had even claimed it and also if that would have been the case i would have claimed it cause i still am eligible for one at the moment well actually after 24 hours you cant use it unless claiming it through cashiers and sometimes they tell you no because of the payout time that it takes to facts are that it would have been completely excuse this word but i wana use the word retarded or stupid lets say irrational i wanted to say (stupid) i wana make it clear that theres is no point intended to any one that has any disabilities i wana make it clear with that being said to only be eligable fof 31 dollars wouldn’t be smart i have more that i have wtiiten but i want everything documented through you guys or an attorney if thats fair i wana show you pictures and also anything that is needed
Please reach out to me ill will show you the rest or more to better say that was an email sent to me i started writing didn’t send anything back..........
They took my money its not thrre anymore sent me 30 dollars that i did not request
I wana file a complaint with thier gaming commission in their country or state also i wana file a lawsuit for damages mentally emotionally and physically basically i wanted to hurt myself cause of the stress this has caused me and im seeking therapy because this is hard to cope with its gonna cost me money and time away from work it’s making sick that this happened and know one can hold them accountable
Dear onfirefirehot,
Would it be possible to forward your deposit history (from the casino) and your full betting history to nikolas.b@casino.guru?
Hi yes they said they would email me that in two days i got a video recording of the conversation when i chatted with them because technically i cant do it on my own like i had previously in the future before i also thank god i got to get my withdrawal history but i have reciepts from my own wallet stating how much I deposited when I deposited also i seen and noticed that i have withdrawn other amounts that seem to not be in my history as if they are tax evading
Hi i have requested it because i use to be able to do it my self for some strange reason (reason) incant its as if it was muted or (deleted)also the deposit history and my gaming history both have disappeared strangely but they said that they will sent it too me also i got videos and took pictures of every conversation and i would like to file. Complaint on their gaming license and retain a attorney if u know of any please im all ears i would to show you what has been said my friend could log on an see this information both deposits and gaming historys why cant i ?
It’s completely not there wich it just shows how they can manipulate and get away with anything they say but i have my history from my emails deposits and requests to withdraws sadly its horrible I wouldn’t trust anything they send me knowing its not there the way it should be if they have the power to erase it I believe they have the power to alter it if they were to send it cause it would not come from my account they would say it is but how come i cant pull it up and so I wouldn’t trust it at all so i wouldnt even wana request it just incase they try to hack or send some fake logs mans i got my deposits and requests and rejections and a fake email saying that they processed a request unbelievable and that they are sorry for delays for there system was down criminals I really wana involve federal authorities to audit there gaming i seen my request history thank god i was able to get that my friend had told me before you had sent me your email to look it up and k couldn’t load up my spins history nor my deposit history’s they said could keep it for comp points the money dissapeared also payouts that i had been payed before was not there looks as if they are not paying taxes possibly or who knows why i am waiting for this to see if they pay or if i call the FBI and report this crime
Sent from my iPhone
I am so disappointed in this casino spinfinity and in brango and any other of there associates so called sisters so called cousins i am sure so many other players are victims to this organized racket that these criminals are able to get away with and no one seems to be able to hold them accountable its unfair and its a crime I believe also you got so many challenges already stacked against you the odds on slots are not on the players side and then you have crimes where you are victimized and stripped and its abuse it sickens me to my stomach that I really wana be able to influence and help make changes to protect the players the victims that fall into these scams if i can just be able to know what attorneys steps or any tips that your team can guide me throw not for free i will give you a percentage of my winnings we can do an escrow if you would like and we come up with an agreement i will definitely consider it i had a huge gambling addiction and my mom went into the hospital and i promised god that if she made it out ok and i would still believe in him if she didn’t but that i would stop going to the casino in person so while she was in there i said shes in there I relapsed and went trying to win a jackpot and be able to make money so she would be happy and i relized wait what am i doing i said to my self what am i doing it felt wrong i left and have not been back since and she made it out ok i was so scared i was so thankful for the power of energy that exists the gods the angles the ansestors and everything thats alive and good spirits beautiful universe and Mother Nature that made me realize that money wasn’t important my mom her health my dog my brother me my mental health was was important so energy is so important and positive self talk I remember clearly that day that i had won that money i was driving and a couple days before i said god i know your real just show me something it doesn’t matter if i dont but just show me let me win something an if i dont i still believe in u god and i won that money so i know and I believe that they will pay me or that i will be able to get it through laws lawyers you or anyone or any third party that can help it was maybe a mix up that i had made a deposit at 5 am played the cashback later that day when i woke up thinking it was the day before that i know i still had a cash back not realizing it was the same day since it was at 5 am i wake up go to the barber and then made the deposit i believe around the same time 5 pm i played the cash back down fast cause i know u can win money so i dont play the cashbacks i lose on purpose to avoid situations like this so when i made that deposit i played slow let the music stop i played smart i felt i had 10 dollars and I knew i was gonna win money they took 3 for prossesing i felt lucky you know your gonna win i knew i was good that the cash back was over with before making that deposit and i was confident that i had crossed my t"s and dotted my I"s i knew i was good to win max payout or a jackpot cause thats what I always playfor so thats how come i knew not to play a cashback
Trust me i would not had said that to them if i had requested that first of alll and i am not settling for anything less im gonna fight for all my money its the law of humanity the law of being right the law of doing whats right and i will not take anything less or except anything less than 9000 the amount i won so i would not had or did i except or request or write a withdrawal first off they said that they would leave my winnings so that i can play it down for comp points also then they said that they were not gonna pay i believe i have the emails an pictures if you need to know exactly basically than they said we will pay you 30 something i got specifics and exact amounts on exactly what was said I believe this is because me and rob have had issues in the past (maybe) i feel like this some type of resentment a way of being impossible or making it impossible cause he was making obviously hard by saying quote " i see you have made alot of request to withdraw and cancled then saying i only see a deposit and a cashback no deposit after the cash back so then what happened to the deposit not realizing i had made a deposit earlier used the cash back and of course i hadnt used my last cashback i still had one and my money never ran out so it would not show me the coupon until my money was done i made two deposits that very same day i wana hope he realizes he made a mistake the truth will always come to light and that he can take responsibility i have been transparent and i hope it shows to anyone that can help me
Dear onfirefirehot,
We kindly request that you limit the information you share with us to details directly related to the issue with the casino. Unfortunately, we do not have the capacity to review large amounts of unrelated content.
To summarize the case so far: the casino claims that you made a deposit, won the jackpot, claimed cashback, and then claimed the jackpot reward from the earlier win. Is this correct? If so, is there a way to demonstrate that you did not claim any bonuses, such as providing the bonus tab from your casino account?
Additionally, we have not yet received any details regarding your betting history (not deposits and withdrawals). Is this information available in your casino account, and could you kindly forward it to us?
Thank you for your cooperation.
Best regards,
1- I made a straight deposit at 5 am -
when you make a straight deposit you only have to wager 1 time what you deposited and and you can request a maximum amount of your winnings (if you win) and you can request a 40% casback of that deposit wich you get a coupon that pops up (only) when your under a dollar ok when you click that coupon you can play that 40% of your deposit but you have to wager 40 times that amount and you can only withdraw 10 times that amount of your cash back
2- on my way to the barber i knew i still had that coupon of 40% cash back from the the deposit i had made at 5 am (the coupon that pops up when your balance is under a dollar) mind you when you request a with drawl the coupon will definitely (not ) pop up and you can try to ask for it but they say you only have 24 hours to claim it (if you try sometimes your cashier may give it to you or they will tell you you gotta wait till it pops up or simply tell you you cant use it (because of the withdrawal taking 24-48 hrs)
3- they are saying that i won 9800 on a cash back
4- i won 9800 on my 2 (second) (2)deposit
5 - how can i be playing a cash back if i made a second deposit
(so what happened to my second deposit)
Also i have provided receipts of both deposits
6- i won the lobby jackpot after i won my first 300(after asking for my with drawl i had left like 40 to play with from my winngs)
7- i won the lobby jackpot so then i had about 78 dollars to play with. ( my amount + lobby jackpot )
Nick what is that you do what is your job title have you asked the casino about the incident also is there any information you can provide me with as far as going after my winnings on a federal law suit
8-So basically i on the way to the barber i checked i had that cash back coupon that pops up when ur balance is under a dollar so i played it down because why would ( why would limit my winnings) and have to wager 40 times that amount an (only be able to withdraw 10-times that amount if its 1.10 that means 10.10) so if u win 100000 its only (still) 10.10
9- after i played it down i made a deposit (my second (2)
(my second deposit) after my 1 - with drawl i won the( lobby jackpot )
the lobby jackpot is never thousands of dollars i won that amount because i bet 25 dollars a spin and got free free plays i hope this is clear to all
No nicolas i cant retain my records myself
when i log on idkwhy tht should ilegal
im so angry and upsetDear Onfirefirehot,
As we require additional information from the casino, particularly your bet log, I will now forward your complaint to my colleague, Michal (michal.k@casino.guru), who will assist you moving forward.
Wishing you the best of luck in resolving the issue, and thank you for your patience.
Best regards,
Nick
No problem i hope it gets resolved i will compensate you guys 1 k to divide with your team
Hello Onfirefirehot,
I'm Michal, and I have taken over your complaint. I have reviewed your case and will contact the casino to shed more light on this matter.
We would like to invite Spinfinity Casino to join the conversation.
Dear Spinfinity Casino,
I would appreciate your assistance in clarifying the reason behind the reduction of winnings. The player has indicated that they utilized the cashback, yet their balance fell below $1. Typically, it is understood that any bonus restrictions should be lifted in such circumstances. Furthermore, the player has stated that they made a subsequent deposit of real money, suggesting that the winnings should not be subject to any bonus-related terms. I look forward to your clarification on this matter. Additionally, please forward the evidence like the player's full game log and bonus history to me at michal.k@casino.guru
Micheal I really hope you have the right intentions and i know the goodness of god or lets sah the power of energy ghays exists in this world put you in so that you can clarify it and help me retain it I promise i willl give you 2800 ill be happy with seven specially if you split it amongst your peers or dp something good witn it i will take out of the seven 1 k and you and i can donate it to a charity i think kids or something that has to do with poverty or cancers we ll talk anout that when the time comes and give your mom something i jusg finished losing mines and it. Hurts so much i know the forces that exist will give us that money its the right thing i won it fair and square
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Hi Nick and Nick.
I'm struggling if I'm perfectly honest to understand this complaint reading top to bottom, so I've looked at the account this end and I think I see the players issue. If I'm correct, this boils down to the win while being under cashback terms and conditions.
If this is the case I do fully understand your position and why you feel upset and emotional in your writing. However, I can confirm that the winnings were generated from the cashback you received on August 24th. At this point, your balance was at $3.32.
Between the 24th and the 27th, the account balance grew directly from that cashback from the $3.22 through various cashout attempts at $349.48 > $720.87 > $680 > $600 > $550 > $500 before winning and gaining a significant balance of $9,883.46 on August 27th.
Again, this whole trail of wins, both small and big fall under the cashback that was issued on the 24th. There were no deposits inbetween the cashback and the win. Therefore the actions of the support team and the cashier team were correct. The max cashout was granted and paid, with a further lobby jackpot being left in your account ($38.07).
I am sorry that this has happened, and we understand the emotion that comes with this. However, the rules apply and the cashback max cashout of 10x applies to the cashback amount ($31).
Please let mek now if anything further is required.
iits not true where are the game logs because i had made a deposit after i used the cash back i made two deposits that day one at 5 am an the other after the cashback that i used from the first deposit and i still had a cashback that i was entitled too
I also got video and pictures of me explaining that too the cashier who then tried to play it down as if the jackpot lobby that i had won had some type if terms that would take away from my winnings basically giving me a hard time
So can i show you i believe you know this unless therea some glitches on your end i got reciepts and for some apperant reason i couldnt access my deposit history but i hot reciepts so im sorry
So its not the case j just fully read what you stated and there was nothing on the 27 what are you referring too i won everything the same day and night ?
you sent that on the 27 after i believe you called and hung up on me I remember clearly that day you had called said hello hung up then i get that email but im. Be objective and say i dont know who it was that called but i do know 100 percent that i would not had played that much knowing i had a cashback it would not be rational at all and i would hope the transparency of my reciepts an tbe ethical practices of your casino do the right thing and pay me my winnings practice empathy cause right now you guys are clearly robbing me and taking away my hard earned money
Af this point is nothing its doing the right thing when no ones looking I swear i will hold you guys accountable all through the district states of where ever it is that i have to file to see you guys in court also I'm not emotional I’m worried and concerned and also confused and disgusted because how many others have been stripped and robbed from you guys and your guys need to be held accountable for tax evasion maybe for a lack of honesty and entitlement thinking your above the law and that your gonna get away with it i will not stop until the powers that i have see it that you guys do the right things for the sake humanity
hi Michael i tried contacting you i say if they dint pay call up the feds let them know the situation so they get audit and anything else that you suggest we do
Also micheal i got a pba started i wana make sure they do the right things aswell cause im clearly clear with this situation lets fight lets hope they dk the right thing
you got everything in your hands micheal please help me out at this point who to trust since its a community of politicians and ceo of company that have money invested and j personally dont think thats a lot of money to those guys k believe its personal against me that this is me and rob have had issues before that day this stems from this my belief
You're right, it was a withdrawal attempt on the 27th for $4,000. My apologies.
- Your last deposit was made on 8/24/2024 5:07:53 PM for $7.76. Just prior to this deposit you also made one at 8/24/2024 5:06:24 AM for $14,85.
- Cashback was then claimed 8/24/2024 5:44:13 PM for $3.10. 37 minutes after last deposit.
- No further deposits were made.
- The win came directly from the cashback added.
I can also confirm there is nothing personal about this, I don't know you, I've had no prior dealings with you, it can't be personal, only factual.
Terms and conditions are clear, the transaction history is clear and the event log has no glitches. It all marries up to what you have posted above with your deposit confirmations with times and amounts. So it comes to when the cashback was claimed and this was after your last deposit. It's an unfortunate circumstance, however this is the order in which it occurred.
You can request this information from the customer service team should you wish to view your activity, just contact them using the live chat facility which is available 24/7.
I'm trying to be very clear with the information here, so apologies in advance if it comes across in any other way than that.
Dear Spinfinity Casino Team,
I kindly request that you send me the complete game log for the player, along with their deposit and bonus history, for our review and confirmation. Please direct this information to michal.k@casino.guru. Thank you.
Perfect thankyou mike i. Got something good aswell let them go ahead with that
Mike guess what im give you 4800 ill keep 5000 its not about the money its the principle at this point im calm cause its so clear and um if u present this it speaks for itself
There was never a with drawl attempt on that day the 27 i got videos an pictures an emails
All game logs and deposit history have been sent over.
Nick, offering money will not help them side with you on this one. The logs speak for themselves, but I'll let Michal review these and come back with his findings. There's quite a lot of entries to work through.
Thank you for the information and evidence provided, Spinfinity Casino Team.
Dear onfirefirehot,
Thank you for your kind offer, which I believe was made with the best of intentions. However, we do not accept any payments or funds from players, as our services and advice are provided free of charge. After carefully reviewing the information and evidence you’ve shared, here are my thoughts on the matter:
On the 8/24/2024, you actually claimed two cashback bonuses. The first Cashback bonus was claimed at 5:01:32 PM casino time, amounting to $5.94. Following this, you indeed made deposits of $14.85 at 5:06:24 AM and $7.76 at 5:07:53 PM the same day. However, later that day, at 5:44:13 PM, you claimed another Cashback bonus worth $3.32. Since then, no further real money deposits have been made.
While playing with the funds from this second cashback bonus, you generated the winnings. Although you made several cashout attempts, these were all cancelled by you once your balance decreased. When the funds from the cancelled withdrawals were returned to your balance, you left a portion in your balance to play further and requested new withdrawals for lower amounts. This process was repeated several times, as mentioned by the casino team. Nevertheless, as these funds stemmed from the cashback bonus, the 10x max cashout limit associated with cashback bonuses still applies.
I understand this may not be the outcome you were hoping for, but after thoroughly reviewing your game log, it appears the casino team acted in accordance with the rules that were agreed upon when you claimed the cashback bonus. You have, therefore, received the correct payout.
I hope this explanation clarifies the situation. Should you have any further questions, I’d be happy to assist, though it seems there is no further action that can be taken at this point.
You know know i mever used my second cash back obviously he even said it him self that there was one that he had seen so i know better than to do such an act that be foolish on my end
So i want u to unserstand there was no second cash back i still hadnt usedbit i was winning with mu deposit tjen i even win the jackpot lobby
i never claimed the second one is there any way u can show me the logs i havent Been presented with anything see the logs i would never have done such lets say that i would have then claimed a llobby jackpot which never happened till I requested my first withdrawal i would’ve then been playing with lobby jackpot not a cash back trust me i never claimed it also i would’ve had to request it since the first one was given to me i never claimed it it seems that no one’s trying to help out this community of platforms that claim to help i see it now as a advertising platform so therefore i know you have way more sence then to believe that yourself it doesn’t make any sense im gonna have to see how i can file a court orderd certification to where im gonna have to look into taking leagle action o knew i couldnt trust you or nick i gotta get to the righg people IRS first place monday do you have an email and who is your boss
Dear onfirefirehot,
I understand that my previous response might not have been what you were hoping for. However, after thoroughly reviewing your game log, it appears that the casino team acted in accordance with the agreed-upon rules when you claimed the cashback bonus. As a result, the payout you received is in line with those rules. While we strive to assist our customers, we did not identify any misconduct on the part of the casino. I understand your efforts to find any possible way to support your argument, but the rules attached to the cashback bonus were still in place since your winnings stemmed from the cashback bonus, the 10x max cash-out limit associated with cashback bonuses still applies I will send you an email with information and evidence that I can share with you, but since the casino team has acted within the rules there is no further action that can be taken at this point.
You are free to disagree with your decision, and you can of course continue pursuing your case further with the casino licensing authority, which is the AnjouanGaming Authority (File a complaint - Anjouan Gaming), or with other relevant bodies, however, I cannot offer any further assistance with this matter anymore, and I'm forced to reject your case. Please let me know how they responded at michal.k@casino.guru. I am sorry I could not be of more help on this occasion.
Best regards,
Michal
Casino Guru
