Spinfinity Casino - Player’s winnings are delayed.

Goo evening , 

My name is Nick Do****. I’ve had a situation today. I’m expressing anxiety, depression stress but then again hope knowing that on my side, everything is valid and I’m hoping that someone can help me and that others can stay away from this casino and the reason I say that is, I have played here before and had a similar experience where they did not wanna pay out well on Saturday night OK actually Friday night at five in the morning, which is Saturday the same day I had made a deposit and played. I went to sleep. I woke up on the way to the barbershop on my way i realized that I had a cashback so I said let me run it down since I don’t care about it and I know you can only take 10 times that 40% that they give you which is a waste of time for me so once I ran it down, I made a deposit and I start to play . I get lucky if thats what you would call it and I win about 300 and something 400 and something 300 and something and I said let me request a payout so I requested a payout and stayed with about $40 so I start playing that (keep in mind that I have a cashback that I haven’t used) yet for the current deposit I just made and won an requested the payout but I know you can’t request it because there’s a withdrawal pending so I start playing with the money. OK not caring about the cashback anyways because it was low and not worth asking for even thou i had wasted ghe 40 that stayed with and had a withdrawal pending so I start playing and I win another 400 later that night so now I requested two bitcoin payouts and I said you know what let me go ahead and cancel them both and put them together so that they would not be any confusion and i know that its risky and its a chance j would take and it can majically say it was 1 request one can disappear and they just send me one you know so when j put them together ithe amount was around 790 the payout that I had requested i stayed with about 20 - 40. Borwing from the payout I forgot how much exactly and I start playing it and I got it all the way down to where I was about 600 then 550 and 500 and I play win $400. Having a pay request of 500 left OK I won those 400 bucks. I’m back at 900. So I win the lobby jackpot OK so I go back to the cashier cancle and rquest with drawl of 900 at point im super excited and start playing a game that was at $10,000 the jackpot progressive OK and I win And I win like about $10,900 almost the jackpot winning so I’m happy I’m so happy I’m like yes you know I’m gonna write a review on this casino you guys are the best i know i had a feeling theyre were gonna give me some type of issue iv delt with the person rob before and he has always clearly goven me ahard time i also pretty sure if i can get old photo from my i cloud i can prove that the but I’m like HAPPY you know I’m like this is god. You its valid everything on my end because before i made that deposit i started to win i i knew i had to run that cash back down so ithat i can win maxout cashout an be able to with drawl 200k if i want. I know its fair. it’s a winning that was fair and square and I knew everything was good. I knew it wasn’t no cashback. I was playing on cause I always make sure of that before I deposit OK so I knew I was good and I kinda knew I was gonna get a hard time with these people that one of the reasons i would use the money from my winning s that they wouldnt give me a hard time wiich its abusive and one shouldn’t be scared when u win fair and that’s the reason why I would borrow from it because I didn’t want them to give me a hard time right and also im trying to win anyways iv done it begor at this same casino OK I’m using my money you know so it’s like OK he’s playing OK but really I didn’t wanna play anymore. To be honest with you cause these people are unethical un professional to say words these right I’m experiencing right now it’s not perception. It’s real you know they giving me a hard time. I haven’t spoken to any superiors yet. OK, but this is what I’m experiencing OK and I hope that you know someone along the chain of command, you know, could reach help and sort this out for the sake of honesty goodness and loyalty you know sort this out and you do the right thing which would be you know the ethical solution and pay me my winnings OK so therefore OK you know so I’m happy I request $4000 through bitcoin OK I request another $4000 through my bank wire transfer. I even called the bank I’m like look I got a winning coming in. You know my you backed up. Bills and get the bank info know I am over drafted in my bank so this is like a big victory you know thing from that happened i believe from being good to the world in the universe that God you know he shows you look you you know you do the right thing with always repay looking. Here’s a little something to show you. You know you get paid back and rewarded. That’s why I don’t llack honesty I do the right thing when no ones looking I always treat everyone fair

Dear onfirefirehot,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Spinfinity Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Is there an issue with the withdrawal or what exactly? I will be waiting for your reply patiently.

Best regards,

Nick

Hi, yes how are you sir? Basically, I won money and they’re saying that they don’t wanna pay me because I was using a cash back which I know not to use a cashback because when I first made a deposit, I ran down my first cashback, which was the same day OK in the the morning because I had deposited had a cashback 40%. I ran it down because you can only withdrawl 10 times the amount of the 40 percent so then i made sure to run it down so i can make a new deposit so that i can withdraw whatever amount and i would not have any issues i know the rules well so after that deposit of 10 i win $300 right away so I requested a payout which was like 300 and something I wana say 400. I requested 300. I stayed with some money to keep playing when I come back I see I won the lobby jackpot. I knew I still had a cashback because after 40 dollars stayed playing with ran out I could’ve requested to use it but you gotta ask them, to process it and they tell you that when there is a pending withdrawal you cant use the 40 percent cashback and u lose it because you have 24 hours to use it and basically takes 48 hours to process withdrawls also i didnt care for it cause you can only win 10 times your cashback and i had money still and could cancle the payout and request a new one i have been through this situation before and they say well, you gotta wait for the pending withdraw which I don’t care about anyways I don’t even play Those cashback is not worth it. You only allowed 10 times the amount to cash out so they’re basically lying and saying that I was using a cashback which I did not use that cashback, I know the rules well, I’ve been playing Casino for a long time online, sir. I would not make the mistake. That’s exactly why I made that deposit after playing the previous cashback from earlier that morning and mad a deposit knowing i had to wager once and would be able to cash out max pay

Amd also i ended up canceling and using from my money to where i end up wining 9000 800 dollars unbelievable not to mention this casino always gives a hard time to pay i have proofs pictures videos from previous incidents

Please help me pleaseeee

Also any attorneys ghat you can recommend me would be great help aswell

I got something from them an email i havent sent it yet i will show you

# • Julie from Casino Support

From onfirefirehot@gmail.com

Re: Regarding your account - Spinfinity

Hi yes hi how are you Miss Julie I'm sure that there's some kind of error. Basically what I want. Explain to you is that l've been talking to Casino guru and I'm gonna continue going through them and anything we gotta speak about. Let's go through. they're platform i feel that they our truly looking out for players interests and yours aswell also i feel comfortable that they dont work for your company with all due respect with that being said I appreciate the emll and I will have you know, we will take it from there. I appreciate your email. I got videos. I got receipts. Pictures please keep in mind i have been playing for quite sometime have been through every possible road block scenario i understand rules on my end its valid things that are valid i believe will reflect in my favor due to the honest player that i am and i dont wana pre judge or make a judgment of perception maybe there could have been a glitch an something isn't correct on your end mistakes due happen and occur so letschallenges rather than accuse me for playing a cash back that i want you tk understand i know the rules and i would never deposit knowing i could not be able to withdraw any amounts sobif there would have been a cash back i would have stoped at the correct amount and made a deposit to keep playing if that would have been the case in that event so me being open and transparent having had issues before with this casino i would know better i will not lack objectivity i would like you to be open minded and understand that it would not make sense to deposit after using a cash back that being said i would not had even claimed it and also if that would have been the case i would have claimed it cause i still am eligible for one at the moment well actually after 24 hours you cant use it unless claiming it through cashiers and sometimes they tell you no because of the payout time that it takes to facts are that it would have been completely excuse this word but i wana use the word retarded or stupid lets say irrational i wanted to say (stupid) i wana make it clear that theres is no point intended to any one that has any disabilities i wana make it clear with that being said to only be eligable fof 31 dollars wouldn’t be smart i have more that i have wtiiten but i want everything documented through you guys or an attorney if thats fair i wana show you pictures and also anything that is needed

Please reach out to me ill will show you the rest or more to better say that was an email sent to me i started writing didn’t send anything back..........

please I really need this help from you guys

Hey, how are you hi OK this is Nicholas D*****. I was just sending you a copy of the first two deposits that I made on the 24th and the firstt payout that I requested from spin Finity. I also got them and had them on my email I got receipts from my bitcoin wallet aswell i recieved an email from julie i didn’t replay to her im waiting for your team to direct me thank you

They took my money its not thrre anymore sent me 30 dollars that i did not request

I got reciepts and videos

I never requested that

I have a video talking to the cashier

I wana file a complaint with thier gaming commission in their country or state also i wana file a lawsuit for damages mentally emotionally and physically basically i wanted to hurt myself cause of the stress this has caused me and im seeking therapy because this is hard to cope with its gonna cost me money and time away from work it’s making sick that this happened and know one can hold them accountable

Dear onfirefirehot,

Would it be possible to forward your deposit history (from the casino) and your full betting history to nikolas.b@casino.guru?

Hi yes they said they would email me that in two days i got a video recording of the conversation when i chatted with them because technically i cant do it on my own like i had previously in the future before i also thank god i got to get my withdrawal history but i have reciepts from my own wallet stating how much I deposited when I deposited also i seen and noticed that i have withdrawn other amounts that seem to not be in my history as if they are tax evading

Hi i have requested it because i use to be able to do it my self for some strange reason (reason) incant its as if it was muted or (deleted)also the deposit history and my gaming history both have disappeared strangely but they said that they will sent it too me also i got videos and took pictures of every conversation and i would like to file. Complaint on their gaming license and retain a attorney if u know of any please im all ears i would to show you what has been said my friend could log on an see this information both deposits and gaming historys why cant i ?

It’s completely not there wich it just shows how they can manipulate and get away with anything they say but i have my history from my emails deposits and requests to withdraws sadly its horrible I wouldn’t trust anything they send me knowing its not there the way it should be if they have the power to erase it I believe they have the power to alter it if they were to send it cause it would not come from my account they would say it is but how come i cant pull it up and so I wouldn’t trust it at all so i wouldnt even wana request it just incase they try to hack or send some fake logs mans i got my deposits and requests and rejections and a fake email saying that they processed a request unbelievable and that they are sorry for delays for there system was down criminals I really wana involve federal authorities to audit there gaming i seen my request history thank god i was able to get that my friend had told me before you had sent me your email to look it up and k couldn’t load up my spins history nor my deposit history’s they said could keep it for comp points the money dissapeared also payouts that i had been payed before was not there looks as if they are not paying taxes possibly or who knows why i am waiting for this to see if they pay or if i call the FBI and report this crime

Sent from my iPhone

I got my copies on my emails and have them safe incase i get hacked

I am so disappointed in this casino spinfinity and in brango and any other of there associates so called sisters so called cousins i am sure so many other players are victims to this organized racket that these criminals are able to get away with and no one seems to be able to hold them accountable its unfair and its a crime I believe also you got so many challenges already stacked against you the odds on slots are not on the players side and then you have crimes where you are victimized and stripped and its abuse it sickens me to my stomach that I really wana be able to influence and help make changes to protect the players the victims that fall into these scams if i can just be able to know what attorneys steps or any tips that your team can guide me throw not for free i will give you a percentage of my winnings we can do an escrow if you would like and we come up with an agreement i will definitely consider it i had a huge gambling addiction and my mom went into the hospital and i promised god that if she made it out ok and i would still believe in him if she didn’t but that i would stop going to the casino in person so while she was in there i said shes in there I relapsed and went trying to win a jackpot and be able to make money so she would be happy and i relized wait what am i doing i said to my self what am i doing it felt wrong i left and have not been back since and she made it out ok i was so scared i was so thankful for the power of energy that exists the gods the angles the ansestors and everything thats alive and good spirits beautiful universe and Mother Nature that made me realize that money wasn’t important my mom her health my dog my brother me my mental health was was important so energy is so important and positive self talk I remember clearly that day that i had won that money i was driving and a couple days before i said god i know your real just show me something it doesn’t matter if i dont but just show me let me win something an if i dont i still believe in u god and i won that money so i know and I believe that they will pay me or that i will be able to get it through laws lawyers you or anyone or any third party that can help it was maybe a mix up that i had made a deposit at 5 am played the cashback later that day when i woke up thinking it was the day before that i know i still had a cash back not realizing it was the same day since it was at 5 am i wake up go to the barber and then made the deposit i believe around the same time 5 pm i played the cash back down fast cause i know u can win money so i dont play the cashbacks i lose on purpose to avoid situations like this so when i made that deposit i played slow let the music stop i played smart i felt i had 10 dollars and I knew i was gonna win money they took 3 for prossesing i felt lucky you know your gonna win i knew i was good that the cash back was over with before making that deposit and i was confident that i had crossed my t"s and dotted my I"s i knew i was good to win max payout or a jackpot cause thats what I always playfor so thats how come i knew not to play a cashback

Trust me i would not had said that to them if i had requested that first of alll and i am not settling for anything less im gonna fight for all my money its the law of humanity the law of being right the law of doing whats right and i will not take anything less or except anything less than 9000 the amount i won so i would not had or did i except or request or write a withdrawal first off they said that they would leave my winnings so that i can play it down for comp points also then they said that they were not gonna pay i believe i have the emails an pictures if you need to know exactly basically than they said we will pay you 30 something i got specifics and exact amounts on exactly what was said I believe this is because me and rob have had issues in the past (maybe) i feel like this some type of resentment a way of being impossible or making it impossible cause he was making obviously hard by saying quote " i see you have made alot of request to withdraw and cancled then saying i only see a deposit and a cashback no deposit after the cash back so then what happened to the deposit not realizing i had made a deposit earlier used the cash back and of course i hadnt used my last cashback i still had one and my money never ran out so it would not show me the coupon until my money was done i made two deposits that very same day i wana hope he realizes he made a mistake the truth will always come to light and that he can take responsibility i have been transparent and i hope it shows to anyone that can help me

Dear onfirefirehot,

We kindly request that you limit the information you share with us to details directly related to the issue with the casino. Unfortunately, we do not have the capacity to review large amounts of unrelated content.

To summarize the case so far: the casino claims that you made a deposit, won the jackpot, claimed cashback, and then claimed the jackpot reward from the earlier win. Is this correct? If so, is there a way to demonstrate that you did not claim any bonuses, such as providing the bonus tab from your casino account?

Additionally, we have not yet received any details regarding your betting history (not deposits and withdrawals). Is this information available in your casino account, and could you kindly forward it to us?

Thank you for your cooperation.

Best regards,

1- I made a straight deposit at 5 am -

when you make a straight deposit you only have to wager 1 time what you deposited and and you can request a maximum amount of your winnings (if you win) and you can request a 40% casback of that deposit wich you get a coupon that pops up (only) when your under a dollar ok when you click that coupon you can play that 40% of your deposit but you have to wager 40 times that amount and you can only withdraw 10 times that amount of your cash back

2- on my way to the barber i knew i still had that coupon of 40% cash back from the the deposit i had made at 5 am (the coupon that pops up when your balance is under a dollar) mind you when you request a with drawl the coupon will definitely (not ) pop up and you can try to ask for it but they say you only have 24 hours to claim it (if you try sometimes your cashier may give it to you or they will tell you you gotta wait till it pops up or simply tell you you cant use it (because of the withdrawal taking 24-48 hrs)

3- they are saying that i won 9800 on a cash back

4- i won 9800 on my 2 (second) (2)deposit

5 - how can i be playing a cash back if i made a second deposit

(so what happened to my second deposit)

Also i have provided receipts of both deposits

6- i won the lobby jackpot after i won my first 300(after asking for my with drawl i had left like 40 to play with from my winngs)

7- i won the lobby jackpot so then i had about 78 dollars to play with. ( my amount + lobby jackpot )

Nick what is that you do what is your job title have you asked the casino about the incident also is there any information you can provide me with as far as going after my winnings on a federal law suit

8-So basically i on the way to the barber i checked i had that cash back coupon that pops up when ur balance is under a dollar so i played it down because why would ( why would limit my winnings) and have to wager 40 times that amount an (only be able to withdraw 10-times that amount if its 1.10 that means 10.10) so if u win 100000 its only (still) 10.10

9- after i played it down i made a deposit (my second (2)

(my second deposit) after my 1 - with drawl i won the( lobby jackpot )

the lobby jackpot is never thousands of dollars i won that amount because i bet 25 dollars a spin and got free free plays i hope this is clear to all

No nicolas i cant retain my records myself

when i log on idkwhy tht should ilegal

Tht should be illegal

Im filling a complain with im so angry and upset

Dear Onfirefirehot,

As we require additional information from the casino, particularly your bet log, I will now forward your complaint to my colleague, Michal (michal.k@casino.guru), who will assist you moving forward.

Wishing you the best of luck in resolving the issue, and thank you for your patience.

Best regards,

Nick