The player from Germany had his winnings reduced after he played with a bonus. As we learned the issue is sports-betting related we rejected the complaint.
Spinamba Casino - Player’s win was reduced.
Amount: €300
Spinamba Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I deposited €70 on Sunday 01/15/23 with the 300% bonus. I then successfully implemented the bonus by 01/16/23. (Wager 100%) . The balance was €307.
The bonus balance was then not transferred to my real balance as usual, but was set to €0. Since then, I've been told to wait via email and live chat, and I've always been promised that the issue will be resolved within the next few hours. It is always presented as a technical problem. I read complaints here in the forum from February 2021, exactly the same scam. The technical problem is obviously an excuse.
Thank you in advance for your help!
Warm greetings
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1 year ago
Dear niconivram,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue.
Could you advise if the promotional offer had any terms and conditions associated specifically with this bonus? Were you notified if any specific terms and conditions were breached? Could you specify which games you played to wager the bonus? (which slots, live games, etc.)
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
Hello,
Thank you for the fast answer.
I played sports bets. The casino didn't mention once that there are problems with it. The only thing that is always referred to is that it is a technical problem and I should wait.
Attached again a current email, with the said excuse.
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1 year ago
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Attached is a recent email
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1 year ago
Thank you, niconivram, for your reply.
As you might know, our platform deals with complaints about online casinos only. I understand it must be difficult for you, but unfortunately, we do not have enough insight to take on this kind of issue, and after gathering the necessary information from all involved, it's reasonable to assume the issue is sports-betting related.
Therefore, I am forced to close your complaint as "rejected".
I recommend you submit your complaint to one of the websites that deal with sports betting-related complaints.
I emailed you a few options to your email.
Thank you very much for your understanding, and sincerely wish you good luck in resolving your issue.
