Spin Samurai Casino - Player’s withdrawal requests are delayed and rejected.

Hello, i made first withdrawal request at 12.08.24r via Mastercard, because i made deposit with that, then i got rejected, then i made deposit with Visa, and then requested withdraw via Visa and got rejected again, then they asked if i can do request via Bank transfer, but unfortunately there is no withdraw via Bank transfer available to me, so they asked me for available methods for me, but there is only cryptos and mifnity(mifinity needs deposit from mifinity before, but mifinity is not available as deposit method xD). Waiting time for them to answer is about 24 hours so i decided to do withdrawal to bitcoin. Then again problem - link send to me through email to confirm address of wallet is not working after clicking it. Dodge coin link also same - link not working. They sended me instructions to repair browser and using other browser but i did it before and link still doesnt work. Im so furious i dont know what to do, their support is very lazy, giving very bits of informations and whole casino looks to cut you from money, 0 engagement despite i made 3 deposits for them. Please gurus help me !

Dear paddye11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hello, thank you for response. There are answers for your questions:

Have you made any successful withdrawals before? no

Could you please confirm that you have passed the KYC verification? yes

Did you accumulate your winnings with or without an active bonus? no, these winnings are by pure money

I've just sended a PDF transcription from conversation with them on your e-mail dominika.l@casino.guru

Okay, you can close thread, money arrived on my mifinity account few mins ago

Dear paddye11,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time. 

Best regards, 

Dominika

Casino.Guru