Spin Samurai Casino - Player’s struggling to complete account verification.

I think my kyc confirmation hard to proceed in this casino.

I have around 3500usd balance now.

now I submited selfie.

this is extra one.

not mentioned the kyc page.

I experienced so many casino trouble,so dont say waiting but help me CASINOGURU.

if clear, cashout is next worrying though.

Dear casinohater,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

i melt my balance,so its no meanings to clear kyc anymore.

thanks.

deposit is so easy withdraw is so hard.

casino is totaly scam.

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.