Spin Samurai Casino - Player's deposit is not credited.

I did a deposit a week ago for eth crypto.

I have not received it and everytime I ask for an update they literally can not tell me a single thing apart from they have sent a reminder to the relevant department.

Dear Juzzy92, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please, could you clarify if you have tried contacting your payment processor regarding this issue?

Was it your first deposit in this casino?

Please could you forward the payment receipt and any relevant communication to veronika.l@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you. 

Best regards, 

Veronika

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hi no it wasn’t my first deposit I will email you. Now