The player from Australia had deposited ETH cryptocurrency into her casino account, but it had not been credited. She had contacted the casino, but her queries had been deferred to another department without further information. After communicating with the Complaints Team, it was revealed that her deposit had been just under the minimum required amount for cryptocurrency transactions. We had explained to the player that due to the higher transaction fees, volatility, and regulatory requirements of cryptocurrencies, casinos often set higher minimum deposits. Unfortunately, any deposit below the minimum limit was lost and non-refundable. As such, we had been unable to assist further and the complaint had been closed.
Spin Samurai Casino - Player's deposit is not credited.
Amount: $50
Spin Samurai Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
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6 months ago
I did a deposit a week ago for eth crypto.
I have not received it and everytime I ask for an update they literally can not tell me a single thing apart from they have sent a reminder to the relevant department.
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6 months ago
Dear Juzzy92,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please, could you clarify if you have tried contacting your payment processor regarding this issue?
Was it your first deposit in this casino?
Please could you forward the payment receipt and any relevant communication to veronika.l@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Veronika
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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5 months ago
Since it's now been almost a month since you submitted this complaint, could you please advise if the deposit was credited to your casino account or returned to your wallet? Please let me know.
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5 months ago
No it wasn’t as apparently I was just and I meant just under the deposit amount
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5 months ago
Could you please specify how much ETH you deposited? This is the minimum amount I can see in the casino profile:
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5 months ago
What a shame, you were right about your deposit being just under the minimum required amount.
It's important to note that the minimum deposit amounts for cryptocurrencies are usually higher than for fiat currencies. There are several reasons for that.
Cryptocurrency transactions, while innovative and efficient, often come with higher minimum transaction fees compared to traditional banking methods. This makes smaller transactions less economical, as the relative cost of processing these transactions can be quite high. Additionally, the inherent volatility of cryptocurrencies means that their value can fluctuate rapidly, posing a risk that the casinos need to manage carefully to ensure the stability of the player's gaming experience.
Moreover, handling cryptocurrencies involves complying with stringent regulatory and anti-money laundering requirements, which increases the operational costs of the casinos. By setting higher minimum deposits, the casinos can cover these costs more effectively and maintain the high standards of service and security that you expect.
Higher limits also help prevent fraudulent activities and ensure a secure environment for all players, acting as a safeguard against potential misuse and protecting both the casino and the players.
Keep in mind that any deposit below the minimum deposit limit will be lost and cannot be undone, as cryptocurrency transactions are final and non-refundable. I am sorry but in this case, we are unable to help you.
This complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
