Slottica Casino - Player is struggling to withdraw his winnings.

I made my withdrawal on May 10 of this year.

The amount was 1400 nuevos soles and to this day I have not received the withdrawal. I have tried to contact them but they do not give me an answer when I contact them they tell me that they have already deposited me.

Then they sent me an email telling me to cancel the withdrawal to do it again.

But I can't do it and it won't let me do the withdrawal again.

Dear luisgalindotorres8,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

Do I understand the status of the transaction says the withdrawal was processed but the casino informed you the withdrawal is not processed?

Could you please advise if your account has been fully verified? Have you successfully used this method to withdraw in the past?

Looking forward to hearing from you.

Best regards,

Tomas

That's right, my account is verified.

I am sorry but you haven't answered my questions.

Could you please let me know how the transaction is displayed in your casino account? is it 'pending' or 'complete'?

If there is any communication between you and the casino, please send it to me so we can have a complete picture of the situation.

My email is tomas@casino.guru

I'll await your reply.

Hello dear All,

The player contacted us with a desire to receive the winnings by bank transfer. Sometimes, for technical reasons, such a translation may not be successful.

In this situation, we suggest players to use other available payment methods. Or provide us with another card for payment.

Dear player, please choose another available payment method in your account

Regards, Slottica Casino

Thus, I figure accepted, it does not let me make my withdrawal again with any other means. Since it appears that I have a pending withdrawal.

Thanks for your replies to both parties.

Dear luisgalindotorres8,

Do I understand correctly the withdrawal was canceled but for the purposes of requesting a new withdrawal, it appears as active?

Was casino support able to help you request a withdrawal?

Please let me know.

It still hasn't solved my case, I'm still trying to see if they solve it.

Dear Slottica Casino representative,

Could you please explain what is preventing luisgalindotorres8 to request a withdrawal and what steps should be made for him to withdraw his winnings?

I'll await your reply.

The same thing is accepted and the cash never arrives in my account.

And it won't let me make another withdrawal.

I really do not recommend this casino.

IS A GOTCHA

THANK YOU

SLOTTIC SCAMMERS

I WILL MAKE THE PAGE VIRAL AS SCAMMERS

Good afternoon,

unfortunately, I can't answer why this player had this situation.

Initially, we worked with the fact that the payment did not go to the card and we offered to provide us with another card or choose another method.

We don't have any registered support cases.

To reproduce this bug is also not technically possible.

Dear player, if you have saved the time and date when you tried to leave a request (probably in the screenshots). We'll try to track down what happened at that time.

Regards,

Slottica Casino

Dear luisgalindotorres8,

Did you provide the casino with the information they asked for? Were you able to make progress with the withdrawal request? Please keep us informed.

Dear luisgalindotorres8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.