The player from the United States had an issue with a withdrawal that had been pending for 20 days, despite the casino's policy of processing within 10 working days. We attempted to gather more information from the player to better understand the situation, including her KYC verification status and whether she had used a bonus to accumulate her winnings. However, the player did not respond to our inquiries. As a result, we could not proceed with the investigation and had to reject the complaint.
Slots of Vegas Casino - Player’s withdrawal is delayed.
Amount: $1,900
Slots of Vegas Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
It’s been twenty days since I requested a withdrawal there policy say 10 working days.
Public
Public
6 months ago
Dear sjhoward8341,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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