Slots Garden Casino - Player’s withdrawal has been delayed.

Man look Slots Garden Robbed me out of my withdrawal Honestly people say they gone Help but don't I have all the proof to show where Iam right 2550 is a lot of money Plus the 647 coupon reverseail they did smh Call me email me. Don't matter if u seriously want to help [removed by Casino.Guru admin]

Dear rozaebaby87,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain in more detail the situation?
• Did the casino confiscate your winnings? Have they explained why?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Dear rozaebaby87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of rozaebaby87. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Thank you very much, rozaebaby87, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you rozaebaby87 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Slots Garden Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Thanks for your help feels good to have just a little bit of support Slots Garden is not even replying to me Which is Sad because they just want to do bad business and steal from honest people I was wondering how can I down size my screenshots so everyone can see what they done Basically it is showing the manager did a withdrawal of my money and kept it

Greetings all,

I had the opportunity to review the account and unfortunately the win in question was the result of the 43rd consecutive free chip without history of deposit. The terms and conditions of the casino and the free chips themselves state that only one free bonus is allowed between cash deposit/play sessions, in this situation the maximum cashout value of $100 for the free bonus in play at the time of the win is not eligible for withdrawal.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Slots Garden

Thank you for the update Nick and Slots Garden.

Dear rozaebaby87, the casino representative has provided me with evidence of the 43rd consecutive free chip without a history of a deposit. Unfortunately, in this case, we are unable to assist further and will have to subsequently reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter