Slots Garden Casino - Player faces technical and support challenges on the casino site.

I won the money on free spins.my issues are nothing works on the site as far as verification or live chat. I have emailed the people with no responce. And I'm told on the site I need to deposit 10 to withdraw???wth

Dear tonyatruslow,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Slots Garden Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you kindly specify what problem are you experiencing with your verification? Are you unable to upload your identity documents? Have you checked if you uploaded them in the correct format and that they do not exceed the maximum allowed size?

Regarding the payout from a no-deposit bonus, the Terms and Conditions state the following:

8 Players from certain countries may not cash out from free chip offers if they have not previously deposited. These players may par-take of said free chips for amusement purposes only. Please follow this link here to ensure your eligibility based on your country of residence and learn about potential restrictions.

It is customary for casinos to request a deposit before allowing withdrawals. This is to ensure that the payment method used for withdrawals belongs to the account holder and to verify its authenticity.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I found nothing on site that tells me my country can't withdrawal

Also I'm unable to select anything on the site. It won't let me verify. The site also stated multiple withdraw method but only offer one

Have you contacted customer support regarding the problems you're having on their website? What was their suggestion? Please forward me any relevant communication between you and the casino. My email address is veronika.l@casino.guru. Thank you.

Dear tonyatruslow,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.