Silveredge Casino - Player’s struggling to withdraw his winnings.

There is no card in Bosnia. I withdraw money when I pay the deposit. Can you help me? I have a unicredit ordinary credit card.

Dear muamer4777,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue. I hope I understood correctly that you are experiencing difficulties withdrawing your winnings due to limited options of payment methods.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

There is a phone number but unfortunately I don't speak English

Have you tried communicating this issue with Customer Support via live chat or email? Which payment method you have used to deposit funds into your casino account, please?

Dear muamer4777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.