Silver Oak Casino - Player’s withdrawal has been delayed.

So I had an old account I decided to play on and I deposited 20 bucks played with jt and got it up to 100 and decided to withdraw.. was told I needed to deposit again with crypto for me to be able to withdraw with crypto . So I deposited again. Now am being told thst over a year ago there was a disputed transaction which I have no records of even and even have proof of payment and statements which show I paid my deposits and never disputed them. Now they tell me I owe them for my "dispute" in the amount of 100 plus another 80 for rhe dispute fee so I'd still owe rhem 80 after they took all my winnings

Dear jesseraecuster,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear jesseraecuster,

Have you received your withdrawal from the casino yet?

Dear jesseraecuster,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.