Sector 777 Casino - Player experiences delayed payment processing.

Now over four weeks waiting for two payments of AUD 2500 to be processed. No reply to emails to Finance Team. Live Chat operative said they have a high volume of payouts. Earlier payouts only took approximately a week to be made

Dear barney147,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Do I understand correctly the previous successful attempt to withdraw your winnings was made using the same payment method?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hey Tomas, thanks for helping. Both winnings were generated using a deposit match bonus (wagering was completed). KYC passed. Both payout requests were to a BTC wallet (with the deposits made this way) and previous successful payouts were to BTC wallet.

Thanks again.

Bernie

Thank you very much, barney147, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future. 

Thanks. Now more than a month waiting for payment.

Hello there,

Thank you barney147 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Sector 777 Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter