Rufus Casino - Player’s winnings have been cancelled.

Withdrawal cancelled,no email to explain why, had to go into chat,where they said it had been Cancelled due to irregular playing ,their wagering rules are ridiculous,I won 2000 Euros and played 1600 euros and any other winnings withdrew 400 Euros and as i said it was a cancelled.I was offers 100% bonus on my next deposit rubbish

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand it correctly that your winnings of €400 have been cancelled? Could you please advise how much was you deposit and if you have redeemed any promotional offer? Did you receive any explanation from the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru. I understand that it might seem like a lot of questions, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Unfortunately, since you’ve closed your account, I’m afraid, there is not much we can do for you. If there is any additional information that would support this case, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you for your understanding.

Hello,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.