Royal Ace Casino - Player struggles with casino's withdrawal policy.

Casino doesn't want to pay my winnings saying deposits must be made between free bonuses.

It's withdrawable balance, their mistake so it should be paid.

Dear adamfricz,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Royal Ace Casino.

I checked the rules of the website and I found this: https://www.royalacecasino.com/terms/

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share a screenshot of your transaction history, showing your last deposit and bonus from which your winnings originate?

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Here it is.

Thanks,

Adam

Do I understand correctly you activated only one no-deposit bonus in the casino altogether?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Hello,

No I used more. : - /

Thanks for the confirmation, adamfricz.

Casinos might design their bonuses to appear very lucrative, unfortunately, limitations on the winnings might apply. We accept the situation when limitations on the winnings are applied when accepting multiple no-deposit bonuses in a row, as in this situation.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.