Rox Casino - Player believes that their withdrawal has been delayed.

waiting for withdraw since yesterday but this is not problem 🙂 i asked on chat how long take withdraw aproval and get specific scam answer 🙂

Your payment is currently under additional verification by our specialists, no worries, everything will be fine with your funds and they will be sent to you as soon as we check everything. It can take up to 30 calendar days, but it usually happens faster, don't worry.💜

From what i know it never take faster but it can take longer even 180days 🙂 so company use abuse rules against users if you want withdraw money 🙂 it can happen to any users 🙂 If company have abuse rules = not worth to deposit money becasue as you see it can happen to anybody 🙂 It is only becasue they dont want to pay 🙂

"Abusive power and control (also controlling behavior and coercive control)[1] is behavior used by an abusive person to gain and/or maintain control over another person. "

No casino with european license have this kind rules and only some curacao casino have this kind rules. Beaware from rox casino, you withdraw can be delayed to 180 days becasue they want to delays withdraw 🙂 i know this is not 30days but... i want to start right now from today and i asume that i will back with this complain again for 2 weeks becasue they will not aprov withdraw becasue of abuse rules 🙂

Dear kiziorro1984,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Yes i know how it works and i know about 14 days 🙂 this is not my first complain 🙂 mine reasone is abuse rules used by Rox casino 🙂 I want to show people what can happen and how its look 🙂 Not every rules that user accept are fair play... and this is one of them 🙂 as i wrote early i have no problem to go back within 14 (now is 13 🙂 ) days and update complain 🙂

hello again 🙂 my chat with rox casino

"Выберите удобный канал связи для Вас:

Чат

Алексей 09:07

Здравствуйте! Уточните, пожалуйста, Ваш вопрос.

krzysztof f*** 09:08

hello Aleksiej i am waiting for withdraw aproval one week, why? :)

Алексей 09:08

Thank you for contacting us! Now you will be redirected to an English-speaking specialist who will answer your questions. Please stay online.

Вы переведены на: Mia.

krzysztof f*** 09:09

ok

Mia 09:09

Krzysztof, nice to meet you! I will quickly check your withdrawal information and get back to you!

krzysztof f*** 09:10

ok Mila

one week for aproval is a joke you know :)

Mia 09:12

Thank you for waiting. Your account is under additional check, our casino reserves the right to delay payment until 31 calendar days. As soon as the verification is completed, your payment will be approved.

krzysztof f*** 09:12

what verification? :)

this is abuse rules :) i inform about this on casino guru complain :)

this will take exacly 31 days :) not less :)

Mia 09:14

Krzysztof, we act according to the "Terms and Conditions" of our website, clause 10.4.

krzysztof f*** 09:14

and then what? :) cancel all bets without reason? :)

yes i know about term and conditions and i know they are forbinden in normal country :)

i am doing this perver xd i will ern more money on this rule :) becasue is not fair to players :)

😊

Mia 09:17

You don't have a reason to worry, as soon as the check is completed, your request will be considered.

krzysztof f*** 09:17

why casino use abuse rules against players? :)

i need to know becasue i will discribe this in newspaper 😊

nobody know on afiliate site about this abuse rules :)

now everybody know 😊

and perfect reputation is fake becasue of abuse rules so why you are using abuse rules against players? 😊

i dont care about money i care about other players becasue that can happen to anybody ;)

chat print screened as always 😊

Mia 09:19

Krzysztof, our specialists need some time to check the account for the presence of unfair play. Before playing on our website, you accept the terms of use.

krzysztof f*** 09:20

only unfair play is abuse rules :)

what do you want to check? :) i lost 3 deposit win one time and why nobody check whan i was looser? :)

i have prepare my self and i have print screened my al bets :)

i have good knowledge about abuse rules :)

i know what to do :) players accept rules but those not mean this rules is fair :)

this is my mine target :) against me casino always lost :) becasue they lost future players :) becasue players know what can happened :)

Прочитано

Mia 09:23

Krzysztof, our casino operates in accordance with the issued license and following the rules of our website.

krzysztof f*** 09:23

i have no worry about :) casino need to wory :)

thats all :)

have nice day Mia :)

some people will do everything for money but not me ;) bye bye and be good person ;)

доставленo"

Casino Guru why you gave perfect reputation to casino that use abuse rules against players? 🙂 I am cooperet with Amnesty international in Poland and inform them about this kind of rules used against people 🙂 And i know how "works" this 🙂 abuse rules are forbinden becasue casino can do players anything 🙂 good for me that i have print screened all casino history 🙂 and all people should do this same for they own good 🙂 i will back in next week with more info 😉 have good day 😉

after 13 days nothing change... whan ask on chat why my withdar is still pending answer this same... aditional verification can take 31 days... and what now casino guru? after 31 days 2 answers are most propable as i know... extra verification 180 days or... all win canceled... why this casino with abuse rules that are used against users (it can hapened to anybody...) have perfect reputation? 🙂 money>human 🙂 on black list is casino that not pay to casino guru afilant 🙂 casino that not pay to users have perfect reputation 🙂

Dear kiziorro1984,

Have you received your withdrawal from the casino yet?

no, nothing change with... casino with perfect reputation given by casino guru did not accept my withdraw and still this same answer... withdraw under additional verification that can take 31 days... and if you wont a bet we can bet that this will take no less then 31 days...

Thank you very much, kiziorro1984, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello kiziorro1984

I'm Michal and I have taken over this complaint. I have reviewed this case and I would kindly ask you to understand, that before every withdrawal the casinos can undertake a gameplay check as well as KYC and AML check that in some cases can take even weeks. This is a standard procedure and although I can agree with you that the whole process can be done more quickly or more user-friendly, the casinos need to follow certain regulations and processes.

With this being said, I will contact the casino to shed more light on this matter.

We would like to invite Rox Casino to join the conversation.

Dear Rox Casino,

Can you please provide some information regarding the player's withdrawal delay?

great 🙂 ask them about details... because they will quote rules 🙂 nothing more... and you will accept this as i assume 🙂 i did not do nothing wrong lost 3 deposit 1 time won and try to withdraw and waiting for additional verification 20 days already without reason 🙂 ask them what they check so long... casino use this rules against customer to not withdraw money or delaying withdraw reason 🙂 they do this because they can.... it can happened to everybody because casino have this rules 🙂 casino never give details about additional verification only on court they give details... or no details...

Nice to meet you, Kiziorro1984! As far as I can see your withdrawal is on the additional check, we need it to make the withdrawal process safe. Terms and conditions of "Sport", paragraph 10.4. of the rules, the ROX "Sport" platform has the right to limit the possibility of withdrawing funds for up to 31 calendar days to check the account for the presence of unfair play. Methods and results of verification of gaming activities are not subject to disclosure. So, the check will be ended soon and you'll get your funds. Also, I want to draw your arrention to the fact that we do not have checks that last for 180 days, it's nonsense, maximum 31 calendar day.

Best wishes,

Rox Casino!

what a... 🙂 i am clairvoyant lol i dont care about money... this is punishing for customers 🙂 remember it can happen to anybody because it never take less than 31 days 🙂 "Methods and results of verification of gaming activities are not subject to disclosure. " yes they are but not here but on court they are 🙂 i know the wright way 🙂 i am waiting for this for long time... to change the world 🙂 i am feeling like people from Ukraine when Putin "check" them 🙂 the same methods like KGB and FSB 🙂 On Ukraine the nazis activy and what activy on my account? 🙂

Dear kiziorro1984

As mentioned before, I understand that waiting for the verification to end can be frustrating, but the casinos are entitled to do this, it is an industry-standard. Sadly, at the moment, there is not much that can be done other than waiting for the process to finish. Let's stay positive and hope it won't take much longer 🙂

as i mentioned in other "topic" casino have rules "for up to 31 calendar days to check the account " end the real truth is "for 31 calendar days to check the account " it never take less than 31 days... never... so all casino us this as abuse rules against players and my case is another proof that casino us this for one purpose 🙂 that`s looks "perfect reputation" casino 🙂 "perfect reputation casinos" dont have abuse rules and they dont use this against players it can happened to anybody... you can be next becausue rox casino have abuse rules and us them against players 🙂 i want to show people how its really works don't waste your money and time on rox casino 🙂 they will grab your money and time 🙂 plus you will stress and long term stress are bad for health 😉

Dear Rox Casino

Please let us know when you finish the check and if possible provide a timescale for when can the player expect the funds to hit their account.

Thank you

Glad to see you, Michal! We do not know the exact timescale or date, the check lasts 31 days, so the player can get the funds in 2, 15, 20 or 31 days, the deadline is 31 calendar days, the funds will be credited as soon as the check will be ended, it can happen any time and any day.

Sincerely,

Rox Casino!

so as i mentioned on begin of case... it will take 31 days because... it never take less than 31 days i hope people read this and my complaint help them decide to not pay to casino with this kind rules used against users... because they will wait for their own money exactly 31 days because casino have this rules 🙂 now i know what means "perfect reputation casino" perfect reputation casino = perfect use rules against customers 🙂 it is waste of time to deposit money to rox casino (waste 31 days 😉 )

Dear kiziorro1984

As mentioned before, I understand that waiting for the verification to end can be frustrating, but the casinos are entitled to use the whole 31 calendar days. There are casinos that have these processes much quicker, but at the moment the gameplay check as well as KYC and AML check within approx 30 days is an industry-standard. Let's stay positive and hope it will successfully finish ASAP 🙂

dear Michal 🙂 i dont care about money... i want to show people how really work casinos 🙂 it is like shampoo comercial that remove till 99% dandruff.. yes casino can use maximum day and they always use maximum day... this is the main reason of my complain... i want to warn people... i dont care about money... it can happen to anyone who makes deposit to roxcasino 🙂 roxcasino use abuse rules against customer 🙂 this should be tittle complain...

Hello, Kiziorro1984! . You did agree the term and conditions while registering, so you have read them, so, please take a deep breath and wait till the end of the check, your funds are safe and will be credited to you, no worries!

Best Regards,

Rox Casino!

yes and you agree terms and condition casino guru 🙂 and accept my registration with "the boon of inventory" 🙂 i dont care about money 🙂 i have right to write that if people register on rox casino they have big probabilty that it will happen to them to 🙂 so take a deep breath and deal with it 😉 i wonder that casino guru is the only site where rox casino have perfect reputation and people dont know what can happen to them 🙂 "Pragnienie wiedzy jest naturalną cechą ludzi dobrych" da Vinci, Michal will explain you what that mean ;P

Dear Kiziorro1984

As mentioned before, I can agree with you that the whole process could be done faster or more user-friendly. Ideally, we would like this process to be completed the next day, but casinos must follow certain regulations and processes required by the licensing authority. You may not like this, and I understand that it may seem like a "waste of time" from your perspective, but I would like you to understand that these processes are there for a valid reason. None of the fair licensed casinos take the game check lightly, as well as the KYC and AML check, and nowadays all these checks within about 30 days are the industry standard, so we cannot consider the time frame as an unfair rule.

Regarding your sentence:

"I wonder if casino guru is the only site where rox casino has a perfect reputation and people don't know what can happen to them"

We have reviewed Rox casino and in our experience, it is a great casino to play. Here you can see how we generate casino ratings.

The choice of where you want to play is of course up to you, so if you feel that Rox or any other casino does not meet your expectations, you can always close your account there and choose another casino, there are thousands of casinos to choose from 🙂

to play yes to withdraw no... way... 😉 casino have abuse rules and use them against customers... and this is good to play? 🙂 i know how is generate ranking on affiliate site 🙂 every casino with this soft (Armenia soft) have this abuse rules and use them against customers. 100% effectiveness in abuse rules (31 days always...) and pleas dont treat me like fool and dont try to convince me that this is KYC and AML etc. i am just showing other customers that it can happened to them to ;p fair play is inform players that casino have abuse rules... only curacao casino have this kind rules... only "complains" are real raitings create by real customers by real expirence... casino guru "perfect reputation" is like fake news 🙂 anybody can search in google how works affiliation 🙂 some people do anything for money but not me... have good day!

Dear Kiziorro1984! The rules, that you call abusive, were accepted by you while regestring, it means that you were aware and agreed with them, so you can re-read them again, they're free to access on our site. Please, be sure, that the funds will be credited to you after the check will be ended. We hope, that you will be patient. The check is normal thing to make sure that the withdrawing process is safe.

Best wishes,

Rox Casino!

dear rox casino 🙂 and now i warn people that it can happen to them to because they will accept abuse rules 🙂 that is main target 🙂 check till maximum day is normal in casino that use abuse rules against customers 🙂 i want to show people howi its really works 🙂 people must to prepare that they will not get money before maximum period time 🙂 and they will decide pay to casino with abuse rules and wait 31 days or choice others casino without abuse rules 🙂 free market 🙂 i could not prove that because i have no prove... but now i have prove 🙂 i dont care about money... you care about money...

Dear Kiziorro1984

You can, of course, have an opinion that in your point of view the above-mentioned rules are abusive, however, we don't see it the same way. As I previously mentioned all of these checks within about 30 days are the industry standard and most casinos have if not the same, then very similar rules in their Terms and conditions that every player can see and must agree to when opening an account. Again, you might not like it and think it's abusive, but that doesn't mean it really is abusive.

For example, some banks charge their customers a monthly service fee for their bank account and some don't. That doesn't mean that the service fee is abusive, does it? Or if you submit a bank transfer it usually is processed and credited onto another account within a few minutes, but the banks usually have up to 3 days to process such payment, is that abusive?

Anyway, I still can agree with you that the whole process could be done faster and I have my fingers crossed that your verification will successfully finish ASAP 🙂

"For example, some banks charge their customers a monthly service fee for their bank account and some don't. That doesn't mean that the service fee is abusive, does it? Or if you submit a bank transfer it usually is processed and credited onto another account within a few minutes, but the banks usually have up to 3 days to process such payment, is that abusive?" not true... bank are in elixir system... and they cannot do such thins... even internatinal bank transfer in EU region are now in SEPA... they are outgoing session in bank and incoming session in bank... bank cannot explain delaying transfer money... and explain this like rox casino ;p plus there is something like binding termin... if agreement dont have time to proceed

only bookies and casinos explain this that way... bank transfer can get till 5 working days xd (impossible... no fu...g impossible...) you can always check when bank transfer was commissioned by transfer number 🙂

Man i will never agree with you because you have agreement with casino you must to convince me and others that everything is ok (be careful maybe someday you agreement will appear on "chinese servers" 😉 ) this "rules" is made by analyst with socio technique... if you wait for you money without reason you act irrationally... you dont think and you are want to play... i have contact with many users (that they ad complain with this reason - 30days delaying withdrawal, additional verification etc. it is no problem to find people with those expirence 🙂 ) and ask them what they feel when they wait for money 🙂 they start to play... and act like gamblers... so please dont even try... and for people they read this 🙂 ceep calm and dont play when you must wait for you money this is casino socio technique 🙂

Dear Kiziorro1984

Please understand that I am not trying to persuade you of anything. As I mentioned previously, you are entitled to have your own opinion and are free to believe that the aforementioned rules are abusive. However, we do not see it the same way. I appreciate your frustrations, but you have agreed to the casino’s terms and conditions upon registering an account, so I am afraid there isn’t anything that can be achieved by continuing to discuss this. We are here to help you (if possible) to resolve your complaint, which is what we are trying to do. If your main point was (or still is) to share your opinion publicly, this has been done successfully as this complaint will stay visible to the public regardless of the final outcome.

I sincerely hope that your verification will successfully finish ASAP, so we can close your complaint as resolved.

Dear kiziorro1984,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Casino Guru i recived money. No, i was not frustetad. I got used... like inspekctor Clusoe said: The Case is close! Merry Christmas!

Great news, kiziorro1984. I'm glad to hear that you successfully received your winnings. 

As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation and please do not hesitate to contact us if you encounter any problems with this or any other casino in the future.

We are here to help you.

Best regards,

Michal