RokuBet Casino - Player’s withdrawal has been delayed.

Good afternoon, I

I've already made 2 withdrawals, one for 900 euros, another for 1000 euros Plus 1000 euros, Plus 2500 euros.

I still have 12,500 euros to withdraw, I already played and lost a little.

but honestly I ask

what is the desire to play, imagine that I win another prize of 3,000 or 4,000 thousand euros.

Depositing is easy, but withdrawing is like this???

1000 each time/day. 2500 euros / day .

although it says 10k euros, I gave a 5 star rating at Roku casino, at Guru casino, but I found it minimal from what I read on the forums, 10,000 euros with a one day withdrawal, so it's not like that!

is for small players,

for players who play 100, 200 euros.

Unfortunately, you spend more than you earn, but if a player is not happy to increase the value. so the adrenaline that the game brings is in vain!

Just knowing that I win and can't withdraw! I feel frustration!

there are casinos to pay in less than 1 hour!

advice is the best to captivate customers, fast payments. And true to what is on the site! Or only players have to respect the conditions, casinos write what they want, do what they want and ok?

I'm too young, I don't have

a lot of experience, but that's my opinion.

I speak for what gives me the most pleasure. and earn, receive and deposit again.

play win/lose.

but playing thinking you can't get up is boring.

I have orders for 2500 euros because if I order more they cancel ok but if at least they paid the amount correctly every 24 hours, ok.

not like this .

paid 900 on day 04

paid 2000 on day 05

paid 00000 on day 06

paid 2500 euros on the 07th

They paid until this time on the 08th, the order 0000 has been over 24 hours!

Thanks

Leandro A**

Dear Ari_barreira,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? When did you receive the last payment

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

dear sir.

the casino started paying out on the 4th of october.

Roku casino pays every 24 hours, that's what it says in the terms and conditions.

but you can never criticize players for one or another situation in which the terms and conditions are violated, and the casinos do not comply with what is stipulated, that is, on the withdrawal page there is a limit of 25 euros to 10,000 euros the withdrawal transfer bank, and is limited to 2500 euros. is pending from the 7th at 10:34 am.

the last payment was made in the amount of 2500 euros on 07. 9h35.

but I sent a message to the CASINO Guru to suspend the claim,

because this could be happening because it's the weekend.! Roku processing when done is instant ok. via bank through the INPAY system.

appears in the instant account.

But why did the Guru not obey my will?

CASINO Roku, I'm just annoyed because their customer support doesn't work,

neither via live chat nor customer support.

and also , instead of playing in other places I could play here , but I choose sites that pay fast , with so much money to withdraw what is the motivation to play !?

if casinos understood that the most important thing for players is fast and efficient processing.

that's the best for a player.

Support works very poorly unfortunately .

the rest and everything 5 * I have nothing to point out.

Everything is resolved by talking, but when you can't, it's boring.

But I reaffirm I sent a message to the CASINO Guru to suspend the Claim.

what was not respected.

was not respected.

CASINO Guru Information:

CASINO Roku info:

Why do only players have rules?

you have to fulfill everything and anything else and the casinos, make promises and don't fulfill them? Because ?

Once they process the value of 2500 euros

I will ask for the rest of the amount 9500 euros , when it is canceled because it will be placed here .

and I want to see how they will react!

because CASINO Roku 's Support lack of attitude , lack of response , lack of satisfaction is what led to this situation ,

I had rated the CASINO at 5 * ... but I deleted it , when I made this complaint but I still like it a lot and I will play it a lot for sure , and I will rate it again 5 * .

because I really like the CASINO.

as soon as these situations are resolved.

They just paid the amount that was in processing!

and it was instantaneous, I don't understand why they didn't pay yesterday. Because they're always right,

in other words, the updated value is 9500 euros, and I have a sports bet that gives 667 euros, only one game is missing.

I will ask for 2500 euros again.

I don't want to go to war with Roku.

even because he has behaved well, except for yesterday. I was just annoyed because I wanted to play and I don't play with these high amounts for cash out.

update ,

CASINO Roku paid 2500 euros 2 times in 2 withdrawals.

should review the qualification of this CASINO

Withdrawals are instant .

SUPER GOOD COMPARED TO SOME THAT HAVE GOOD REPUTATION!

and they are worthless!

Update:

Today I withdraw 5000 euros

2500 euros plus 2500 euros already paid into the account!

I have to remove:

2500 euros ordered

plus 6000 euros in the account;

for a total of 8500 euros.

tomorrow they should process another 2500 euros they are sure they failed the

Saturday I don't know

why .

GOOD MORNING ,

CASINO ROKU LOCKED MY ACCOUNT I DON'T KNOW WHY!

WITH A VALUE OF 8500 euros in the balance.

fully verified account

payments made since October 4th.

the problem what is it!

and continue to win.

multiple games yesterday I won 3

in the amount of 3600 euros.

I have already asked the CASINO to contact me.

to find out what's going on.

problem is having 8500 euros won and having deposited 450 euros only.

if it doesn't get resolved here, it will go to the gaming control board complaint!

8500 euros balance!

This is false and I can prove it is true that my father had a Roku account.

but he closed the account definitively:

He was the one who referred me, I used to play at Betclic and he found out and said that he had an account at CASINO Roku and that he closed it for good. So I could open an account because the other doesn't exist. He told me that he has an email from Roku to prove it.

So the casino knows I'm not my father, because he closed the account because he deleted himself from SRIJ, he has e-mails that prove it.

I just sent to CASINO Roku an account I have at Betclic in Portugal.

and the moves I made.

My father has not played for several months, he has been undergoing treatment and is currently living in Amadora Lisboa.

CASINO Roku is looking to get hold of 8500 euros.

but that will go all the way to the regulator.

I sent it to Roku and I can send proof that I have accounts on Betclic Portugal to CASINO Guru.

only in september I spent over 12000 euros there.

and I have proof.

them who do not come to take the money is not worth it.

I invite CASINO Roku to make a video call and confirm my identity and ask all the questions you want, no more stealing money from people.

As far as I know, for something to be duplicated, there must be 2, if it has ceased to exist, there is no duplication at all.

much less when they are different people.

doubling = 2 !

I invite the CASINO to send activity from the other account with the same address, it is impossible to send because it has not been required for more than 6 months.

Here I leave the proof that the account was closed more than 9 months ago.

but because these casinos look for lies to evade payouts.

That makes it clear I had to ask my father to send me the email to prove the account closure.

this was at his request.

But he goes up that I played at Betclic and indicated me Roku.

he told me that he had never had any problems with them and that they always paid him well.

but the problem is that he lost a fortune there.

I'm winning.

Attention Roku has already paid 10,400 euros to a fully verified account. Problem is, every day I earn more. That's why the excuses appear, so they check everything after more than a week they pay and now, just because the game hasn't been reversed in their favor, there's already a duplicate account.

If they were ashamed of themselves.

I ask CASINO Guru to help me go to the regulator.

because my father has all the evidence.

he told me he gives me everything i need to prove it.

Error continue to win !

I've tried it before.

that there is no duplication of any account, the

name says , doubling = 2 or more !

if there is 1 in the address , being waxed , there is no longer any 1 , correct .

another person who lives at the address can open an account and the only one. There are no more active .

if there is not already proved above but that the CASINO show evidence. Of movements since the emai I've tasted any movement until today.

Antillephone should only be contacted by players when they believe an Оperator is in breach of their license. All disputes with an Оperator about a payout, a blocked account, a delay, broken features and so on, should first be taken up directly with the Оperator. If no resolution is found there are number of independent bodies you can contact, which should be listed on the an Оperator website.

1. You can sign up (register) and use only one account on the site.

3.2. Only one account for each household, IP address and computer or device is allowed. If two or more users share the same household, IP address and computer or device, we must be informed in advance by the respective account holders.

3.3. The use of multiple accounts is strictly prohibited. In the event of suspected multiple registration or attempted registration of more than one Account for any reason, we may block or close one or all of your Accounts at our discretion. We may also void all bets that have been placed on any of your accounts, block/close/change bonuses and gifts, and void withdrawal requests. In addition, any returns, winnings or bonuses earned or accrued during any lifecycle of your Account will be forfeited to you.

now, none of this was violated and was fully respected. There is only one account at CASINO Roku.

before another member of the address opened an account he made sure that there was no account open or valid at CASINO Roku.

so the account has been validated.

do there is duplication of accounts when there are 2 or more accounts in activity (open)

which is not the case, I have already proved it with an email exposed here.

Thank you, Ari_barreira, for all your messages. First of all, I'd like to go back to your question about why your request to suspend the submitted complaint wasn't respected. Simply, because your request came when the complaint was "live" already and once it's been published we do not delete any threads.

Do I understand correctly that your father had an active account in this casino but it was closed as per his request some time ago? Were both accounts active at the same time?

Hello

Petronela,

yes I apologize for having talked about this situation of not being respected.

If you send me your email, I can send with another resolution the email proving that the account was closed in January 2022.

I put it here but the resolution is low.

but there are 2

email clearly proving that his VIP manager said the account would be closed with pity on him. So for 9 months there is no active account at CASINO Roku, with this address.

also to say that I did not accept any bonus on account opening.

the same did not happen with my Father.

so , and knowing that he had already taken advantage of it and warned by him , he said open an account , they pay right , but no bonus parts .

because I already had the account.

is closed but you can find use. OK . This is real.

whenever you want Petronela , if you wish I can send you if these are not perceptible . And that I have to lower the resolution a lot to be able to send.

but now I sent it with a little higher resolution.

thanks

One more piece of information in my account no longer appears as permanently closed.

now it appears that I made too many failed login attempts, when I reset the password, the same thing happens.

And the contracted value must be changed to the correct 8500 euros.

because on the 9th they paid 5000

euros the problem is that I would have 7000 .

but I won another 1500 euros in bets.

this must have bothered the CASINO who had to find some excuse to close the account.

And I had a pending order of 2500 euros and an account balance of 6000 euros.

total : 8500 euros in dispute

thanks

Hi Petronell,

latest news I still don't understand anything about CASINO Roku now, I'm starting to think they're crazy!

first they accuse me of fraud and that the winnings have all been confiscated!

I sent proofs to them they never replied.

had a withdrawal request of 2500 euros

and another 6000 euros in the account balance.

I can't log into the account it says too many login attempts I ask for a new pass and nothing like it.

today they pay the amount I was about to process!

how to understand this now in dispute and what they owe me and only 6000 euros!

Antillephone NV,

load this seal and check if the CASINO has a valid license.

Hi Petronell,

I managed to find a contact from the regulator, he said that it is good to be in a resolution center, before sending the formal complaint there.

I'm tired of contacting CASINO. To settle for good, as they paid the processed amount. They just don't respond. Never !

but everything is recorded each message sent I print to file.

I just couldn't log into the account.

I don't need to either. As long as you pay the funds, it is currently 6000 euros.

with the last payment made today at 9 am.

in the amount of 2500 euros.

I want to know what to do now since the CASINO is no longer responding.

I have a lot of evidence that my father provided me of the account closure. In other words, there was no active account at the time of opening mine.

also does not enjoy any bonus , so no one was benefited or favored .

I'll wait in the next few days as they paid the 2500 can process the rest.

I will wait until the end of the week.

before proceeding with the complaint to the regulator. And a lot of shamelessness,

close an account, with an argument not because the hard evidence.

cannot present any accounts as the account was CLOSED on January 17, 2022. There cannot be any access to it.

I leave it here if anyone follows;

email I contacted:

certria@gaminglicences.com

The course I'm taking is good (first try to resolve conflicts through a mediator with signed credits such as CASINO Guru.

then then the last alternative and exposure to the regulator.

but it works. (never give up) they informed me further that the situations for the casinos are going to tighten even more.

I replicate the message sent to CASINO Roku.

dear Sirs ,

There is a dispute in the CASINO Guru,

I have already contacted the regulatory authority via email;

certria@gaminglicences.com .

The same replied that I am going the right way, that I must first try to resolve the conflict with a mediator, then, if there is not, send the complaint to them with all the existing evidence.

OK .

So I have prints of everything, from the beginning.

Incredible that after your message on the 10th, you wrongly accuse of fraud, because the evidence is already in the Guru, which is false, a duplicate account because they were permanently closed.

If they prove activity in the last 9 months ok.

👍

Yesterday with the account without access they made a payment of 2500 euros (12 October 2022),

I'm tired of contacting support with no response.

There is a balance of 6000 euros in the account.

That I ask for its immediate liquidation .

for Petronela to be informed:

bank statement was sent to support Roku:

processed yesterday,

I received email, and payments are instant. As the rest is already proof above and extract from the account with value.

and still print saying that I have too many login attempts now the account is no longer locked and permanently closed,

and too many login attempts.

I've been trying to talk to support for 3 days and they don't respond. ( anything )

these yes had to carry with very bad reputation.

their entire brand operates like this.

abundant

I already answered as I said. And now they asked me how the situation was here at CASINO GURU.

I didn't think they worked so well.

Therefore, I ask the CASINO Guru to contact CASINO to find out what their intentions are.

paid 2500 euros after blocking the account. They had already paid 10,400 euros without this amount.

I only deposited 450 euros that was the problem.

when they blocked the account with a totally false argument , which I have already proved here , on the 10th . On the 11th without having access to the account and I still don't have it, a withdrawal amount of 2500 euros was requested and 6000 euros in the balance.

being currently 6000 euros to be paid. If they don't pay it's a theft and they can't operate that way.

I ask for the impression of the CASINO Guru.

so you can print and send everything to the regulator.

they want the evidence I told you about.

they are not kidding and I think they will start to have a heavy hand for this type of fraud on the part of the casinos. I was impressed by the very concise answer.

Attention: they paid on the 12th day after the blocked account. 2500 euros

That's why I want to know the CASINO's intentions.

whether or not they want to pay what they owe!

still unanswered,

and I continue with the account like this:

now it doesn't appear blocked it appears like this:

impossible to miss the password because the data was automatic ok .

Good Morning,

Emails are printed

for future proof.

The Roku team did not respond to me for 5 days after my account was closed, even after sending the buyer via January emails that the previous accounts were defunct, the only thing they have done so far since the 10th day they closed the account was paid, by mistake, 2500 euros, which at the time of closing the account, was being withdrawn (request)

and there was 6000 euros, in balance in the account (totaling 8500 euros)

Now, with this payment on the 12th of this month, repeat if, payment with the blocked account, of 2500 euros, the casino is dishonestly in debt with 6000 euros to settle.

should update the claim to correct values

Thank you very much, Ari_barreira, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Nevertheless, I'd like to ask you not to send new replies every day. Please understand it is very difficult to analyze the issue if we have so much information. Please let's focus on the important details only. Thank you very much for your understanding

Lastly, I have corrected the disputed amount from €12,000 to €8,500.

Please read carefully

right now and only 6000

euros

they closed the account with 8500 on the 10th

but on the 12th they made a payment of 2500 euros. OK

Hello again, Ari_barreira,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. I updated the disputed amount to €6000. Now I would like to invite Roku Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Roku Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? Why has his account been blocked/closed? What steps should the player take to get his account unblocked? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

Branislav, I would like to know why the CASINO blocks the account on the 10th with false information, because as already proven here with 2 emails, there is no active CASINO account.

and why the request of 2500 euros that was requested was paid!

here the casino clearly showed bad faith.

and just because you tried to come up with a reason that is no longer justified not to pay

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Ari_barreira,

I was provided with the following information regarding your issue:

"Kindly note that the user´s account was closed due to duplication with another account via IP, which violates the terms and conditions of Rokubet. If two or more users share the same household, IP address and computer or device we must be informed by the respective Accounts’ holders in advance. That wasn't done, that's why the account was closed and the customer was informed respectively. Please, be advised that all withdrawal requests were processed in time without delays"

Were all your pending withdrawals successfully processed? Do I understand correctly that €6000 should be still in your casino account balance?

What types of games did you play in the casino most often? Did you play only Casino games, Slots, or also Live Casino, Sports Betting, Virtuals, or anything else? From what types of games did you collect most of your winnings? Did you use any bonuses? If yes, which exact bonuses were used in your account?

Is your account fully verified? If yes, can you please provide me with a communication from the casino where it confirmed that? If not - did you use someone else's payment method to make deposits in the casino? Do all used payment methods belong only to you?

I would highly appreciate it if you could answer briefly and in one post.

Thank you for your understanding.

Hi Branislav,

Yes, I only made 2 deposits in the amount of 450 euros

the CASINO made me several payments of 2500 euros. Including , a payment was paid with the account closed and notifying that it had been blocked . And confiscated all winnings. CASINO when you paid through inpay, when it was processed and instantly added to your account. So the account I sent proof is from the 10th and they process the amount on the 12th.

the CASINO to prove that I am lying, to give you the payment records and I prove that I was credited immediately.

as I informed you hear yes one account no, 2 at this address, one closed by the CASINO, and another closed at the request of the player, this account was always correct, never heard any problem. at this address according to the e-mail sent previously the accounts accounts definitively closed. In January 2022 . Duplication and when there are active accounts, right! Does not enjoy any Bonos.

CASINO knows and cannot prove any movement in these accounts.

because they are closed and inactive for 9 months. The account has been verified.

and the winnings were in CASINO on live Dealer roulette, and I also won in sports betting.

I sent lots of emails asking CASINO to talk to me I sent more than 20 emails, they never responded, and the messages we send don't appear because a ticket is generated but others I have because when they respond, then it starts to be registered .

there are several payments many and in order to earn so much and who will seek this false reason?

weird to say the least. And on top of that with later payment , I asked the CASINO to call me via phone they know .

but they never responded and completely ignored it.

yes the balance was 8500 euros

they only let you process 2500 euros a day.

when they blocked the active request was still there.

but after 2 days of closing the account they paid, I have an email to close the account on the 10th.

branislav , I suggest you ask the CASINO for the last payday only .

and draw your conclusions.

processing takes place 2 days after the account is closed?

Of course they were wrong , and it was a mistake because the account had no problem and everything was ok . As there is account verified.

Branislav,

knows that if a player is unlucky and loses, there are never any lies or excuses.

as long as you are spending there are never any duplicate bills or anything! That's the truth .

bothered the CASINO , winning and always winning . So the excuse of the account had to appear, which no longer exists and they know it doesn't exist. And even more serious does not exist at the request of the player not because they closed for any problem.

No bonus was requested, nor was the CASINO harmed in any way.

There is evidence that the account on the other account was closed. And I think I already emailed you.

There is not . Nothing and CASINO roku should be taking this stance.

Anyway . If they have a clear conscience and think it's ok, it's ok. 👍

but don't lie because you know that there are no active accounts and at the moment it's just mine and I haven't asked for any bonus yet so there's no idea that anyone wants to harm the CASINO. But so don't go far with these dishonesties

As I already explained, the player who had an active account that lived at this address, at his request, as these emails prove, were no longer active. Nor can they have any movement for 9 months since January 2022.

there's the proof. OK .

now find out more Branislav , CASINO roku I did my registration and sent all my documents , ok , but I did not finish the verification . Because they walked several days behind me to finish the check.

test :

Then I sent the selfie,

ok I successfully verified my account, and after CASINO Roku spent several days sending an email asking me to complete my verification and saying that it was the only thing missing. OK .

problem after fully verified, they made me payments of 2500 euros.

problem I didn't stop winning.

And unfortunately, dishonesty came, it's in the face isn't it!

as I said 21 years .

deposited without Bonus, 450 euros I was lucky.

I won, I opened the account because I know the rules and it says that there cannot be duplicate accounts.

does not apply here because it had been terminated.

if i have 2 cars i can say i have duplication of one well !

if I get rid of 1 .

so I can't say the same.

this CASINO , is not using it in good faith , is not being honest and even more I think it did it for my age .

but OK .

The other person gave up on Roku, here's the proof. He asked for the account to be closed and nobody here is crazy. Because I know you can't have 2 accounts. And there wasn't. Another completely closed as is by law, the CASINO do. I can ask the person to send me the order with the same date to the CASINO. If you didn't then you are committing a crime. And they are against responsible gambling.

I just liked that CASINO explains to me what kind of management it has.

I registered because I knew from the good experience of the person who had the account, that I don't have to say who because they have the right to their anonymity, nor does anyone have the right to break it. He wanted to take a break from the game. Not for having reasons at the CASINO but because at the time it was going through a complicated phase. And so he asked to close the accounts, no longer having access to them, this was respected by the CASINO. Because I know because the person comments with me and we have a good complicity. Between 2 people with a high degree of kinship.

so I in conversation with him, he remembered Roku and I registered, but I sent some documents but it doesn't even complete.

They were days after me, always sending e-mails until I sent the selfie. And I wasn't even playing until my name changed as you can see.

After several insistence I send the selfie.

and deposit 200 + 250 euros.

sending proof of payment everything ok.

I got an email saying (congratulations your account has been validated) well, that being said, it leads me to think that Roku has terrible management. Where they should be very strict.

everything makes me want to!

But if I have to, I'll prove it like I proved to CASINO Roku that they never answered, I always play on Betclic, since 2019 I have the account. Okay I got lucky here. And I'm sad to be accused of what I didn't do.

but Ok I make it clear here.

I leave it to the discretion of the CASINO Guru who I think are impartial. if you find any reason

to report the complaint as resolved.

because I'm already a little tired of it.

Thank you very much.

I'm not going to answer this anymore.

Casino representatives have contacted me. (Resolved).

Thank you Close the case.

Thank you, Ari_barreira, for confirmation and for using the Casino Guru complaint resolution centre. I am very glad your problem has been resolved.

As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru