The player from Australia had won 2000 after wagering a bonus, but the funds disappeared from their account. Upon contacting support, they stated it was in the terms and conditions, which the player could not locate. The complaint was closed at the player’s request, indicating that no further action was necessary at that time.
RocketPlay Casino - Player's winnings have been confiscated.
Amount: A$2,000
RocketPlay Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
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Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
I wagered a bonus and won 2000 but the money dissapeared from my account when I contacted support they said it’s part of the terms and conditions which I can not find I’ve wagered over the bonus and always recieved my funds and winnings
Public
Public
3 months ago
Dear Mich85,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Did the casino confiscate all your winnings or only a part of it?
- Could you please clarify which bonus you played with? If possible, please post a link or promo code to the bonus you activated here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
