RocketPlay Casino - Player believes that their withdrawal has been delayed.

Hi there, I'm just a bit confused regarding the payouts, it has been going on a week, and tried many different types as advised inpay, bank transfer, never had problems in the last few years, but I keep getting told different things, it says approved then reversed then in the app it says successfully, but the funds have been reversed back to rocketplay , could you please help as I've tried just about everything, thanks so much, just wondering if anyone else has had this problem, this is the first time it's happened in over 2 year's, I did notice a message when depositing saying an embedded page at mycardsecure. Com says CA is not defined, which never happened before, just wondering if this is a problem with anyone else, I have 3 payment and withdrawal methods and none of them work. To rocketplays credit they advised they are following up and will email me, but it just seems to be taking a while, thanks guru community

Dear jason1emerson,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thanks so much Nick, good advise I will wait 14 days, it just seemed unusual as the maximum time is usually 2 days, with the exception of weekends, Thanks again 🙂

Dear jason1emerson,

Thank you for reaching out. We're genuinely sorry for the troubles you've encountered, and we're eager to help you.

Our support team has already contacted you, and in the letter you will find recommendations for making deposits and limits, as well as information about withdrawing funds.

Also, we have credited a gift to your account to make the wait for the withdrawal of funds easier.

We constantly monitor your case, and as soon as we know about any updates, we will notify you in a letter.

Be sure that we will do our best to resolve the issue. Thank you!

Dear jason1emerson,

Have you received your withdrawal from the casino yet?

Hi Nick, yes it has all been resolved now and received my funds, thankyou for getting in touch with them, they responded the same day, have a great week, and thanks again 🤗

Dear jason1emerson,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru