Rivalry Casino - Player's withdrawal was rejected repeatedly without explanation.

On June 18, I made two deposits via astropay and skrill for a total of 8000 pesos, placed bets and at the time of withdrawing the only available method was by btc.

I requested the first withdrawal on June 22 for a total of 6770 Argentine pesos, from the casino they informed me that for Argentina only withdrawal via BTC is enabled, I place my wallet to receive said crypto, I request it and it remains in process.

On June 29, I claim that said withdrawal did not arrive, according to what I was told I had to send extra documentation. I sent them the request, I repeat the request, 2 days later they send me an email that since my withdrawal was one of the highest, they should continue investigating (it's 24 dollars!!!).

They ask me to send a bank receipt that shows my income, I send it.

On July 4th they ask me to send a screenshot of the wallet to which the withdrawal would arrive, I send it.

On July 5th they rejected my withdrawal again, I ask them for support what is the cause and they did not tell me what was happening, they only asked me to request it again.

Today, July 6, they send me an email that they rejected the withdrawal again, they do not give me any explanations and I sincerely consider that money lost, but I wanted to tell you so that other users do not go through the same situation.

If you can send me an email, I'll forward all the emails you sent me, these are the proofs I have.

Dear vanesaaltero,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the situation completely.

Have you accumulated your winnings with or without an active bonus?

What kinds of games did you play?

Could you please confirm that you have passed the KYC verification?

Please forward any relevant communication between you and the casino to veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.

Best regards

Veronika

Dear vanesaaltero,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Veronica, I spoke to support again to solve it and I told them that I would leave a bad review of the casino on their page... After that I received the withdrawal and then a notification that they would not accept more players from Argentina therefore they closed my account . So it was fixed.

Do I understand correctly that all your winnings have been paid out before the casino closed your account? Please let me know.

Yes that's how it is.

Since the casino paid all your winnings before closing your account, there is nothing more we can do. Please keep in mind that according to the Terms and Conditions of Rivalry Casino:

10.2. We reserve the right, at our sole and absolute discretion, to close your account and terminate these Terms and Conditions with us (notwithstanding any other provisions contained in these Terms and Conditions) on written notice (or attempted notice) to you using your contact details. In the event of any such termination by us we shall, subject to paragraph 10.3, as soon as reasonably practicable following a request by you, refund the balance of Your Account.

The casino has the right to close your account if they pay you your account balance. Since this condition was met, your issue may now be considered resolved.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru