Raging Bull Slots Casino - The player's verification is stuck.

Hello everyone, I would like to warn the players of this Casino with the following example. I registered on the site and claimed the welcome bonus, I wagered the bonus according to the terms and won $100, the casino asked to verify my account which I did. Nothing was heard after numerous inquiries. More than a month has passed and I haven't received any answers to my inquiries, the customer service chat is closed and all my winnings are unclaimed because my account is not confirmed. That I would urge you to think about whether it is worth playing at such a Casino at all. I think they are thieves.

Hello Miracle73,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Raging Bull Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise When did you begin the verification process? How much exactly did you deposit?When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi, I started my verification process with Casino about a month ago, I feel like it's been a long time. I sent them all the documents they requested and also tried to ask the customer service about the status of my account confirmation numerous times, without success. My winnings are with a bonus that was also open to Finns. I recycled it properly. Now, however, the matter has progressed so that they finally asked me to confirm my account through their casino pages and I did it just today, they successfully confirmed my account today. So this situation has progressed. Now I'm trying to withdraw my winnings, but they only had one withdrawal option so it's inconvenient, they promised to let me know within five days if there's a problem with my withdrawal. In summary, the situation has already progressed a little. And Casino is Raging Bull Slots. Maybe this will still work out. In my opinion, it's not about whether the wi nnings were won with a free bonus or a deposit, but about principle and reliable customer service.

Best Regards Miracle73

Dear Miracle73,

Are you able to use that 1 payment provider to withdraw? Also please note that if your account has been fully verified only now, it might take up to 2 weeks to receive your payout.

Hello, my withdrawal request is now pending using a bank transfer, I submitted a withdrawal request on June 7. so now I'm waiting to see if my withdrawal will be accepted or if there will be more bumps in the road. I received a message that it will take 7 days to check the withdrawal request.

Hi, I've been waiting for my account to be verified for a month now, ok it's done. A week ago I submitted a withdrawal request to my account. Today I found out that they need documents to confirm my withdrawal, ok I sent them to them. Now it takes about 72 hours to process the withdrawal. So I have to say that it really requires patience. I hope this matter will be resolved because my patience is running out. Why can't it be told right away that the withdrawal confirmation documents are needed, why only 7 days after the withdrawal request.

Hi, today my withdrawal request was rejected, the $100 can't be paid to me because the bonus was only for depositing players, so this is a scam so you don't have to pay a cent. Why offer new players any bonuses if their winnings are not intended to be paid? This doesn't make any sense. When I claimed that $15 free money, it was not mentioned anywhere that it was for depositing players, it was only mentioned that it was for new customers. I only wish luck to the players of this Casino, I myself will never play at this Casino and I will not invest a single dollar in their winnings. Just thanks for this. And I say this this casino is a complete scam. "Perkele"

Hello Miracle73,

Can you please send me to nikolas.b@casino.guru the exact link to the bonus you used (or any link, screenshot of it)?

Hi, I just sent you an email.

Best regards

Miracle73

Hello Miracle73,

I was looking into the casino terms and found this:

"The Player is entitled to only one free chip in between deposits; any winnings resulting from multiple free chips will be void. For example, should a Player redeem two free chips in a row, he/she will not be able to withdraw any winnings generated by playing on said chip."

Could you please advise if you have claimed 2 no deposit bonuses in row? It might be a reason why was your winnings voided as you should deposit in between no deposit bonuses whether it is free cash or spins.

Hi, I had not redeemed any bonus before that bonus that I redeemed for the first time and with which I won 100 dollars, after that I tried to redeem when I was already withdrawing my winnings. Then that bonus was naturally rejected. Yes, the Casino would have been obliged to pay me that 100 dollars, because there are no reasons why that profit was not paid to me. The bonus I redeemed was the first bonus.

Thank you Miracle73 for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on as we require more information from the casino regarding the case.

Wish you best luck resolving it.

Regards,

Nick

Hello, Miracle73,

From now on, I will assist you with your complaint. However, before I invite the casino into this open thread and ask it for its explanation, let me please ask you a few questions to clarify the situation.

I also found these rules in the casino's Terms and Conditions (available HERE):

"No Deposit Bonuses (Free Chips, Free Spins)

Unless stated otherwise, all No Deposit Bonuses are subject to the following terms and conditions:

...

Rule 8. Players from certain countries may not cash out from free chip offers if they have not previously deposited. These players may par-take of said free chips for amusement purposes only. You may view all country restrictions in this PDF document or you can download it in MS Word format to check your status."

And this is what I found in mentioned files (cropped to the most important rows):

Based on a player's geolocation and/or other restrictions, players from Finland can claim and use a No Deposit Bonus, but, they cannot withdraw any winnings from it.

Were you please aware of this rule and the list when you accepted the casino's Terms and Conditions upon registration? Was this stated otherwise in separate Bonus Terms and Conditions, valid for the bonus that you used?

Hey, this is ok. I also contacted the Casino myself and they said that Finns cannot be paid their bonus winnings, I have to be more specific the next time I choose a Casino that suits me. Thank you for your cooperation and for me this case can now be closed.

Alright, Miracle73.

Thank you for your reply and information. We are closing this complaint as unjustified. Unfortunately, it is not allowed to withdraw winnings earned from a bonus from a country you reside.

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

In case of any questions, feel free to write to me at branislav.b@casino.guru.

Best regards,

Branislav, Casino.Guru