The player from Portugal had not received two withdrawal amounts of €100 and €140 made on 18.10.2024 and 19.10.2024, despite having a verified account and no issues with previous withdrawals. The issue was resolved as the player confirmed that the amounts had now been received in his account. The Complaints Team marked the complaint as 'resolved' following this confirmation.
Rabona Casino - Player’s withdrawals are delayed.
Amount: €240
Rabona Casino
Safety Index:HighSafety Index
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8.0
Rabona Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
2 months ago
Translation
Good evening. I made two withdrawals at this casino of €100 and €140 on 18.10.2024 and 19.10.2024, and to this day, I haven't received anything. The winnings were earned normally without access to any bonus. Until now, I haven't received anything. In the past, I was able to make withdrawals without any issues at this casino. My account is verified. Can you help?
Thank you
Automatic translation:
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2 months ago
Hello Knotz12345,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RabonaCasino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed.
Looking forward to your answer.
Regards,
Nick
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2 months ago
Translation
Good evening,
My account was verified as soon as I created it. I'm going to say maybe 4 months ago.
The last time I spoke to them was on 30.10.2024 and they said that everything is fine with the withdrawals but that they have a large influx of withdrawals making it take longer to withdraw. I'll let you know as soon as I do. But this conversation has been the same since 22.10.2024.
Thank you
Automatic translation:
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1 month ago
Translation
Good morning,
I have already received the amounts in my account.
Thank you
Automatic translation:
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1 month ago
Dear Knotz12345,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
