The player from Portugal has not received two withdrawal amounts of €100 and €140 made on 18.10.2024 and 19.10.2024, despite having a verified account and no issues with previous withdrawals.
Rabona Casino - Player’s withdrawals are delayed.
Amount: €240
Rabona Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for Casino Guru to reply
6d 19h 32m 1s
Case summary
4 hours ago
Public
Public
8 hours ago
Translation
Good evening. I made two withdrawals at this casino of €100 and €140 on 18.10.2024 and 19.10.2024, and to this day, I haven't received anything. The winnings were earned normally without access to any bonus. Until now, I haven't received anything. In the past, I was able to make withdrawals without any issues at this casino. My account is verified. Can you help?
Thank you
Automatic translation:
Public
Public
5 hours ago
Hello Knotz12345,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RabonaCasino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
