The player from Germany faced delays with the payout from Rabona casino. The Complaints Team attempted to gather more information regarding the withdrawal request and the player's KYC verification status but received no response. Due to the lack of communication, the investigation could not proceed, resulting in the rejection of the complaint.
Rabona Casino - Player's withdrawal is delayed.
Amount: €15,000
Rabona Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 days ago
Public
Public
2 weeks ago
Translation
Rabona is once again delaying the payout.
Automatic translation:
Public
Public
2 weeks ago
Dear ulrichwurm97,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
When did you request the withdrawal?
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
