The player from Germany faced delays with the payout from Rabona casino. The Complaints Team attempted to gather more information regarding the withdrawal request and the player's KYC verification status but received no response. Due to the lack of communication, the investigation could not proceed, resulting in the rejection of the complaint.
Rabona Casino - Player's withdrawal is delayed.
Amount: €15,000
Rabona Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
Rabona Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
Translation
Rabona is once again delaying the payout.
Automatic translation:
Public
Public
1 month ago
Dear ulrichwurm97,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
When did you request the withdrawal?
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
