Punt Casino - Player believes that their withdrawal has been delayed.

Punt Casino will not honor my withdrawal of winning $500. I had used their bonus and completed the playthrough. I submitted all my documents and I was verified. They then want you to make a $10 deposit in order to withdraw. This is where I had problems and the system would not let me make that deposit. I went on chat and the person gave me know reason or excuse. Just told me that it was their right to restrict me and that decision is irreversible. They refuse to pay me my winnings.

Dear badboi80843,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi, I would like to update you. My balance is now $1100 and a conversation with support at Punt is on file and it shows how scandalous this site is. The conversation confirms that my account is in good standings, but when turned over to the withdrawal people, all of a sudden I am restricted from Punt.

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[2023-02-19 11:05:59] [I'm a bot] Try this coupon code on your next crypto deposit and receive an extra 150%: VIP150.

[2023-02-19 11:05:59] [I'm a bot] Welcome to Live Support. Before finding the best agent to assist you, please help us expedite things by typing your request or question here:

[2023-02-19 11:06:50] [2u9xyn1grk] Hi, I am wondering what/why am I not able to withdraw?

[2023-02-19 11:06:51] [I'm a bot] Thank you for contacting us.

[2023-02-19 11:06:51] [I'm a bot] One of our representatives will be with you shortly.

[2023-02-19 11:07:52] [2u9xyn1grk] Hi, I am at the step to deposit $10 but it won't let me

[2023-02-19 11:08:33] [Alberth Pangiani] Welcome and thank you for contacting Punt Crypto Casino. You are chatting with Alberth Pangiani from our Live Chat support.

[2023-02-19 11:08:41] [2u9xyn1grk] Whats the deal? Is it true what they say about this place?

[2023-02-19 11:08:44] [Alberth Pangiani] Allow me a moment while I check your account

[2023-02-19 11:08:53] [2u9xyn1grk] ok, thank you

[2023-02-19 11:11:00] [Alberth Pangiani] Based on the system everything seems to be fine with your account. You should be able to do the verification deposit.

[2023-02-19 11:11:08] [Alberth Pangiani] Are you getting an error message?

[2023-02-19 11:11:10] [2u9xyn1grk] ok, thanks.

[2023-02-19 11:11:16] [2u9xyn1grk] I'll try again

[2023-02-19 11:11:37] [Alberth Pangiani] Perfect. Is there anything else I can help you with?

[2023-02-19 11:12:03] [2u9xyn1grk] yes. it says NEG DB

[2023-02-19 11:12:14] [2u9xyn1grk] deposits blocked

[2023-02-19 11:13:02] [Alberth Pangiani] In this case in order to get more assistance I can transfer you over deposit assistance team. Before transfer you over them is there anything else I can help you with?

[2023-02-19 11:13:20] [2u9xyn1grk] thanks

[2023-02-19 11:13:28] [2u9xyn1grk] just this

[2023-02-19 11:13:43] [Alberth Pangiani] Perfect. Please stay here.\

[2023-02-19 11:13:47] [2u9xyn1grk] ok

[2023-02-19 11:14:33] [Kelly James] Welcome and thank you for contacting Punt Crypto Casino. You are chatting with Kelly James from our Live Chat support.

[2023-02-19 11:14:36] [Kelly James] Hi, how can I help you?

[2023-02-19 11:14:57] [2u9xyn1grk] i can't depost

[2023-02-19 11:15:05] [2u9xyn1grk] or withdraw

[2023-02-19 11:15:53] [Kelly James] Allow me to review your account, just a moment please!

[2023-02-19 11:16:07] [2u9xyn1grk] I am trying to withdraw and it won't let me. make that $10 deposit

[2023-02-19 11:16:08] [Kelly James] We regret to inform you that your casino access has been revoked. The decision is, unfortunately, irreversible. Any casino account can be closed solely at our discretion as part of our policies to ensure game fairness, the safekeeping of company assets, and our third-party payment service providers.

Thank you for your reply, badboi80843. Have you made any successful deposits and withdrawals before? Could you please advise if you passed the KYC verification before the casino blocked your account?

Do I understand correctly that this is the only explanation you received from the casino? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear badboi80843,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.