PlaYouWin Casino - Player unable to activate bonus code.

There is a free spin bonus offered on successful account registration. I successfully opened an account verified my email and when I went to use the bonus code "GO15" I got the error bonus not active. I contacted customer service via chat and am told I didn't qualify for said bonus which I understand there are conditions for each bonus but when I asked why I didn't qualify they couldn't or wouldn't give me an explanation they kept telling me my account doesn't qualify. Of am advertised bonus isn't available for an account holder they should be able to tell you why it's not available.

Hello pruettcandoit98,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue.

Please understand that when you find and use a promo code, it doesn't automatically mean that you are eligible for that bonus. Sometimes even 3rd parties send out promotions for some casinos which they can't influence. Furthermore, the casino always has the right to decide whether you get the bonus or not, even if you were eligible for it. If you would get a bonus and the casino refused to pay out the winnings, we could try to help you out but this is not the case here. If the casino chooses not to grant a bonus to the player, we are unable to compel them to do so. Additionally, we do not further investigate the reason why you didn't receive it or otherwise penalize the casino.

Please, let me know if there is anything else we could help you with, otherwise, I will be forced to close this complaint.

Thank you for your understanding.

Regards,

Kristina

Dear pruettcandoit98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.