HomeComplaintsPlayOJO Casino - The player's deposit was not credited.

PlayOJO Casino - The player's deposit was not credited.

Amount: Can$100

PlayOJO Casino
Safety Index:High
Submitted: 02 Mar 2023 | Case closed : 20 Mar 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's deposit was not credited for unknown reason. The complaint was closed as the player stopped responding.

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1 year ago

I have made several deposits with kickers for free spins. I receive the free spins, which is great. However my balance is never credited with the funds. This has happened on 4 or more occasions.


I was previously a happy customer and have withdrawn from this casino and been a member for several years.


I have sent 3 emails, over the course of months, with no response. I also notice there is ZERO support on the site. The automated help bot is not helpful in this instance.


Perhaps if you can afford to steal money, you could afford to hire some support staff.


It is very disappointing as I was previously happy to support them.




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1 year ago

Dear lovehurts241986,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

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1 year ago

Dear lovehurts241986,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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