Pin-Up Casino - Player’s deposit has never been credited into his account.

I deposited money on 28 Feb but the casino says that due to some problem the money not deposited successfully in your account . On next day I contact bank the bank says that money is successfully sent to the merchant . I contact casino they says that it will be refunded but 1 months gone the money is not credited in my account plzzz help

Dear PUSHPRAJ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In such cases where deposit has never been credited to player‘s casino account, we usually recommend contacting your payment provider. Since you’ve already done that, I would like to know for how long you’ve been waiting for the deposit refund. Would you be so kind and forward me all the relevant communication between you and the casino? My email address kristina.s@casino.guru.

Thank you in advance for your reply.

Best regards,

Kristina

Dear PUSHPRAJ,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Bank says that the transaction is successfull and says if it is not credited then give the statement of account

BANK SAYS THAT ONTHAT SIDE THE TRANSACTION IS SUCCESSFULLY SEND TO PINUP IF IT IS NOT THEN SHARE THE PINUP MINI STATEMENT BUT THE PINUP IS NOT GIVING THE STATEMENT

I have also a proof that the pin-up casino has accepted the payment

Bhim upi confirm that the payment is done successfully to pinup casino

Thank you very much PUSHPRAJ for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello PUSHPRAJ!

I will take care of your complaint from now on. I would like to invite Pin-up Casino's representatives into this conversation in order to help us resolving the issue.

Ok but do fast as soon as possible

No one is helping pinup is fraud they are doing fraud and not helping to give my money back

I have also a proof and confirmation that money Is successfully received by casino

We would like to ask Pin-up Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Ok

Hello PUSHPRAJ!

I looked information about your situation. The deposit was rejected by the bank, and you've been given RRN code by our support, which you need provide to your bank, for find your money.

I contacted bank and bank says that no money received by this rrn no.

I contacted 100 times to bank but no money came by this rrn and the bhim upi confirm that the money is received by you I have a proof

That the bhim upi confirmed that the money is successfully sent to you and received by you

Hello PUSHPRAJ!

I would like to ask you to forward me the evidence of the aforementioned transaction to my email address: 'martin.d@casino.guru'.

I send the transactions on your mail

PLZZ check it

Hello PUSHPRAJ!

I have checked the documents you sent and I can see that the transaction from your end seems to be successful and it also seems to be confirmed by the payment provider. The refund was declined.

I would like to ask Pin-up Casino's representatives could you please check the situation one more time?

Ok

Hello PUSHPRAJ!

Please, write your ID from your profile on our website.

PLZZ help me

Hello PUSHPRAJ!

Are there any news in your case? Did the ID you provide to representatives of the casino proved helpful?

No and casino is also not helping I give the id but they are doing none

And not reply me also

Dear Pin-up Casino's representatives,

Could you please advise on the status of this case, how it looks on your end?

No refund is received by bank the bank says that no refund is come so plzzz help me I talk bank 2 times but they says that no refund is recived if it is received it automatically credited in your account

Hello PUSHPRAJ!

Did you receive your refund or is it still missing?

Not received any fund

And still bank says that no refund is received I check in a day 2 times still no money came in my account

Hello PUSHPRAJ!

I would like to suggest you to be a little bit more patient. Transfers and refunds like these may take a longer periods of time to reach your account.

I will set the timer for another 14 days in which you can inform us when you'll receive your refund.

Ok

No money came in my account

This casino is fraud not giving my money back they said only lie no money has came in my account

Hello PUSHPRAJ!

14 days have passed, have there been any development with your refund?

No I don't receive any funds

If you want I will send u a copy of my bank statement

They are not giving money back and doing fraud . This casino is a fraud casino

Dear Pin-up Casino's representatives,

Could you please double check the status of the player's refund as he did not received it up to this date?

Good afternoon, for additional verification of the situation, our specialists need an account statement from which the payment was made. Please send an extract from the moment of making the deposit to the current moment.

Hello PUSHPRAJ!

Did you submit the bank statement to the casino? Is there any development with this case?

I give my bank statement and all the information that they need and they are saying that PLZZ wait

How much time I want to wait 4 months almost gone plzzz help me

To refund my money back plzzzz help 👏👏

Hello PUSHPRAJ!

Did you receive any response from casino after submitting your bank statement?

No response from casino

Dear PUSHPRAJ,

I am afraid that we are not able to help you further with your issue. I would like to suggest you to raise the complaint with the Licensing Authority of the casino. I can understand your frustration as the time frame is already being stretched, however I can assure you that the time you’ve invested in this thread won’t be wasted. Before filing an official complaint with the Licensing Authority, you need to reach out to an independent negotiator, which you did here.

Please, let me know if you'd decide to raise the complaint to the licensor of the casino. Should you need any help or advice, you can reach me via my email: 'martin.d@casino.guru'.

Yes I want to complaint plzzz help how can I complain to this

Dear PUSHPRAJ,

You can reach the casino's Licensing Authority via this email: 'complaints@gaminglicences.com'.

Please, do not forget to include the following in your message:

• Your personal information:
• name (your first name, your last name and the middle name if you have it)
• your country of residence
• your age

Complaint body must include:

• casino name (to mention its license number would be even better)
• your login (username) and email in an online casino (with which you had registered the account)
• then describe what has happened as thoroughly as possible (including sum of money you are challenging)

Please, do not forget to attach files, screenshot images or email correspondence, that prove you have already tried to resolve the problem with the casino. You can also provide this complaint's link additionally.

Please, when you successfully submit your complaint to the Licensing Authority and they will confirm it, let us know.

Ok

Hello Martin I received a reply from rbi and they said that the money is successful credit in there account they are doing fraud with us Martin.

Dear PUSHPRAJ,

Do not forget to include communication with RBI to the Licensing Authority when submitting the complaint.

Ok

Dear PUSHPRAJ!

Since you decided to pursue this case further with the casino's Licensing Authority, we will now close this complaint as 'unresolved' in our system and we will be waiting the decision of the Authority.

In case you'd have any updates or need further assistance, do not hesitate to contact me via my email: 'martin.d@casino.guru'.

I wish you best of luck to reach a satisfactory resolution.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both parties to reach to a satisfactory resolution.

Yes the money not received in my account yet

Ok I contact bank tomorrow

Dear PUSHPRAJ

We will be waiting for the information.

Hello PUSHPRAJ!

Are there any news regarding your contact with the bank?

Hello PUSHPRAJ!

Was your issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

No bank says transaction is confirm and successful send to person and the casino is not giving back money bank also charge chargeback request but casino not give any money

But what does the bank answer to you about the transaction, the RRN of which we provided? They say that such a transaction has not been received by their bank?

Yes Bank says no money recived back

Yes, I remember that. But I'm interested - did you check with the bank if they received a transaction using the number RRN that we provided? Or did you just ask them if your money was returned?

I said for check the rrn no. They said no transaction found for receiving money

Unfortunately, there is no way from our side to get a response from the bank. The bank does not accept our requests. Do they see any information on this RRN?

Dear PUSHPRAJ,

Was there any movement within your case? In case there was no progress, I would like to kindly ask you to provide us with a bank statement from your account where we could see that the transaction successfully went to the casino, along with the confirmation from your bank.

Hello PUSHPRAJ,

Was your issue resolved? We are extending the timer by 10 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case since because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.