AllySpin Casino - Player's withdrawal is delayed.

have been waiting a week for a withdrawal of $800 with no reply from there support email whatsoever and there live chat is never any help they give them same answers constantly that they have sent the financial department a request to get it paid as soon as possible. I was repeatedly told on multiple different days that I was being paid ‘today’ and I am still yet to see any sort of payment or update. There terms and conditions are confusing, some pages say withdrawals for bank cards are 24 hours some say within 3 days and some say 3-5 days. It has now been 7 days and still have not seen anything or a reply from the support emails

Hello Btjsss,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with AllySpin Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hi Nick, on the verification page on my account it’s states ‘it looks like your account does not require verification’ and when I have questioned live chat they have said my verification and withdraw looks fine and there is no issues there so my payment will made as soon as possible, I have attached screen shot of verification page.

my winnings were from a deposit I made without any form of bonus. I have sent multiple emails about an update on my withdrawal and only gotten one response that they’re sorry for the delay but everything looks fine and it will be processed as soon as possible (the same script I get from live chat)

Hello Btjsss,

As the recommended time frame of 14 days for a withdrawal has now passed, can you please advise if there's been any update regarding the payment?

If still not, we will try to intervene.

Looking forward to hearing from you.

Regards,

Nick

Hi, Nick

i can confirm it has now been paid it took 13 days to be paid

cheers

Dear Btjsss,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru