The player from Russia had been waiting for two weeks for a $5,000 withdrawal from shuffle.com after completing all verification steps. Despite these efforts, the funds remained unpaid. The issue was resolved after almost a month, and the player confirmed that the money was finally paid. The Complaints Team marked the complaint as 'resolved' after ensuring the player received his funds.
Shuffle Casino - Player's withdrawal has been delayed.
Amount: 5,000 USD₮
Shuffle Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.2
Shuffle Casino has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 week ago
Public
Public
2 weeks ago
Hello. From March 17 shuffle.com I don't get paid $5,000! I've gone through all the verification steps, but the money is still not being withdrawn. My username is on shuffle.com : zvrrw1x****
Please help me solve the problem.
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2 weeks ago
Hello game1234,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Shuffle Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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Public
2 weeks ago
I fully verified my account on March 20, 2025
I was playing for real money. I didn't use any bonuses
The casino stopped responding to my messages a long time ago. Complete disregard
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1 week ago
Thank you game1234 for all the information provided. I will now forward your complaint to my colleague Romi (romana.r@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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1 week ago
After almost a month of waiting, the money was finally paid to me. Thanks for the help casinoguru.
I do not recommend playing the game at this casino.
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1 week ago
Thank you, game1234, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.
Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Romi
Casino.Guru
