The player from Australia had won a 25k jackpot and had requested a withdrawal two weeks prior. While she had received an initial payment, subsequent withdrawals had been pending and not released. After canceling her pending withdrawals, she felt disheartened and uncertain about receiving her winnings. The issue had been resolved as the casino had committed to completing her payment as a matter of urgency. However, due to a lack of response from the player, the complaint was ultimately rejected.
RoboCat Casino - Player's withdrawal is delayed.
Amount: A$16,000
RoboCat Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
RoboCat Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 days ago
Public
Public
2 weeks ago
Hi please help! I won 25k jackpot! They let you take 750 a day out - they deposited the first 730 the next day which was fabulous! But then they won't release anymore money! They let you have 3 pending lots of 750. Which i had from then onwards. But haven't received anything. I actually got so annoyed I cancelled the 3 withdrawals after 15 days thinking maybe they would just pay 1 lot. Then got disheartened thinking I'll never get my money after the terrible reviews. Not sure how the casino has a 8.9 or whatever it was review to be honest. I ended up just playing it for fun and have opened up FunID accounts hoping to withdrawal from there as it says fast withdrawals, also opened a SKRILL account, account with jeton bank lol and they just keep cancelling the withdrawals for the rest! My friend told me about your site and how fantastic you are in helping resolve issues.
Thank you for helping! I'll keep doing the 750 a day in the mean time. I probably shouldn't have cancelled the last lot but I was about ready to give up.
Public
Public
2 weeks ago
Hello Lilmissmuffin,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RoboCat Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Do you currently have any pending withdrawals and if yes, since when?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 weeks ago
Dear Lilmissmuffin,
We would like to kindly apologize for the delay.
We would like to inform you that your payment will be completed as a matter of urgency.
Kind Regards,
RoboCat Casino Team
