Casino Moons, is besides one complaint from couple of years ago, one of the most reputable online casinos. Players can also take advantage of 24/7 available support and casino website is available in many languages. New players can claim no deposit bonus in form of 20 free spins on popular slot Starburst.
Owned by Ellmount Gaming Ltd., Casino Room has been online since 1999. The casino is currently the only one under the Ellmount Gaming Affiliates program. Casino Room holds 3 licenses, from Malta, Curacao and, for players from the UK, a license from the Gambling Commission.
Language availability on the casino‘s website is very good, and it can be displayed in 13 languages other than English, for example, in the languages of Scandinavian countries, German, Russian, Arabic, Japanese, Turkish and others. Casino Room has created the right conditions for visitors from all around the world. The widest player base currently consists of Europeans (e.g. Germans, Swedes, British or Poles), but the casino is also popular worldwide, for example in Australia.
We consider the casino website to be simple, but very functional. You will get your bearings very quickly, regardless of what are you looking for - casino games, the conditions of bonuses, or customer support information.
Let’s say few more words about customer support. Based on the quality of support available, we can happily recommend Casino Room to new players. You can choose from up to 4 available communication channels – email and telephone communication, round the clock live chat (including for unregistered players) and also the option of communication via Skype. This option can be used mostly by players who prefer phone communication, which is completely free of charge in this case. You can use Skype daily from 2 p.m. to midnight CET. The only supported language in all forms of communication with support is English.
On the Casino Room website, we also like the FAQ section, where you can find answers to frequently asked questions before you contact support. When you play a game, the Casino Room website also offers you the option to turn the "lights off", when all unnecessary elements are removed from the screen so you can focus on playing the game at hand.
The reputation of Casino Room would be absolutely clean, except for one "sin" from 2014. There’s a detailed description of this case below. Besides this complaint, we haven’t found any that remain unresolved, and this shows that fair gambling is not a distant concept for this casino.
The processing time of your withdrawal request is 24-48 hours. For the subsequent payment, you will wait for a further 1-5 days. The withdrawal limit of the casino is 10,000€ per week and 30,000€ per month. If you win a higher amount and you are interested in a one-time payment, it is possible if you strike an individual agreement with the casino.
The casino also offers its players a no deposit bonus, in the form of 20 free spins for the game Starburst. The value of one spin is 0,10€. The maximum winnings limit is 100€ and you can withdraw it by fulfilling two conditions: meeting the wagering requirement 45x and making a first deposit of 20€. You can request your first withdrawal after only3 days from registering your account.
After the first deposit of a minimum amount of 20€ within 24 hours, you qualify for another 180 free spins on Starburst, which will be released gradually – 20 spins will be credited to your account everyday at midnight for 9 days. You have to use them within 24 hours.
The second bonus that the casino offers is 100% on your first deposit, up to 500€. The minimum amount of the deposit has to be 20€. The value of wagering requirement is 45x, and the maximum limit for one spin is 5€, but you can use your bonus only in pre-determined games (there are about 100). Most of them are slot machines. Some players regard this as a disadvantage, because only some slot games are allowed, and there aren’t any eligible card or table games among them. By playing games which are not listed in the "Bonus Games" list, the casino will automatically cancel any of your potential winnings.
In the terms and conditions you will also the minimum withdrawal limit, which is set at 10€. We can see that the casino has learnt from the above mentioned complaint, and its terms and conditions are now precisely specified and not as misleading as was perhaps the case in the past.
Although Casino Room does not offer its players a classic VIP program, their rewards system does offer a pleasant and original proxy. The system is based on fulfilling missions in the form of landing on different planets. As you get closer to the next planet by completing missions with each spin, as well as the winnings you pick up along the way, you move your way through the sequence. When you reach these new planets, you’ll get free spins, reload bonuses, and/or cash prize. Collecting XPS points moves you closer to the other planets. You can also get closer with each login and deposit.
Casino Room is therefore a casino we can happily recommend. Its only disadvantage is the above mentioned complaint involving a really high amount. But we can see that this dispute has been useful for the casino, and both before this complaint and even after it, we’ve not found anyone else complaining. he casino acts in accordance with fair gambling and it really takes care of its players in an exemplary way.
You have quite a wide range of games to choose from, from manufacturers such as Microgaming, NetEnt, Betsoft, and several others. At Casino Room, you will find slot machines, roulette, blackjack (multiple variations of both games), live casino games, and classic slots which are a pleasant addition, where you can nostalgically reminisce about retro machines. Of course there are also games with a chance to win the progressive jackpot, e.g. Mega Fortune, with actual jackpots running into the millions of Euros.
All games (except live casino) can be tried by unregistered players for free, as well without the need to download. The division of games into different thematic categories it also useful, such as sports, films or games for fans of summer.