The player from Germany has experienced a technical glitch while playing. We’ve rejected this complaint in our system due to lack of evidence.
Casino Room - Player has experienced a technical glitch.
Amount: €600
Casino Room
Safety Index:Very highSafety Index
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9.4
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Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Since I have already played at several casinos online I really have to say that this seemed very strange to me Scatters were displayed and pulled away at the last second at 600 euros 1x free spins with a profit of 15 euros Very questionable casino and I think that this is being cheated. I have already been registered in this casino and before that it happened exactly what I thought was very strange.
Kind regards
Automatic translation:
Public
Public
3 years ago
Dear Flo999,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
Public
Public
3 years ago
Translation
No screenshots etc, I don't have such scatters, yes, so that's probably not possible.
In my opinion things are not going well there as I said it is not the first casino I play in and 600 euros is more of a minimum amount in terms of what I usually play, I just want something strange going on there.
Kind regards
Automatic translation:
Public
Public
3 years ago
Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.
I’m very sorry we couldn’t help you to resolve this case. I will now reject this complaint. Thank you for your understanding.
