The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
Casino Room - Player complains that they didn’t win anything.
Amount: €850
Casino Room
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
This online casino is a joke! Registered 3 days ago, thrown in over 700 € and made absolutely no profits. The maximum win was € 76 on a deposit over € 700 !! Deposit € 30 in another casino, play the same slot and have € 800 in the account within 2 hours. At Casino Room the same deposited, played the same slot and won nothing, just thrown in. It has absolutely nothing to do with luck! That is manipulation and fraud at a high level. I would advise everyone to stay away from this casino. I've been gambling for years and have gained a lot of experience as a result. I think I can judge very well which casinos manipulate and which play fair. The casino room is clearly playing unfairly and is screwing the RTP down so much that you have no chance of a sense of achievement. The license should be withdrawn from this casino and the casino should be closed!
Automatic translation:
Public
Public
3 years ago
Hello,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
