The player's withdrawal is delayed for almost a month. The complaint was reopened and closed as resolved after the player informed us that he received his money.
Ocean Breeze Casino - The player's withdrawal is delayed.
Amount: €700
Ocean Breeze Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.0
Ocean Breeze Casino has a Safety Index of 0, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I applied for a payout on January 22nd, 2022. I've been waiting for a payout since today, but nothing is happening, it's still pending. I played with a bonus and I often deposited no more than €25. I wrote in the chat and wrote emails always get the same answer patiently patiently etc.
Automatic translation:
Public
Public
2 years ago
Hello Hayat05,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Ocean Breeze Casino.
Please allow me to ask you a few more question before we would move forward.
When exactly did you request the withdrawals? Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your balance?
Looking forward to your answer and I hope we will be able to help you out.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello on 01/22/2022 I requested a payout and deposited on 01/21/2022 with bonus, yes account is verified yes this is my first payout
Edited
Automatic translation:
Public
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2 years ago
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
