The player from Latvia had experienced difficulties with the casino's verification process. Despite having sent the required documents and the operator having confirmed their receipt, the player was unable to withdraw funds and connect to the live chat. The player claimed to have provided all necessary documents in their native language, but the casino insisted on documents translated into English. The player was unable to provide the translated documents, which led to the rejection of their withdrawal request. Our team had attempted to mediate but, based on the casino's policy, the complaint was rejected as the player failed to provide the requested documents in English.