HomeComplaintsPlexian Casino - Player's account has been closed.

Plexian Casino - Player's account has been closed.

Amount: €1,270

Plexian Casino
Submitted: 21 Mar 2025
Opened Current status

Waiting for Casino Guru to reply

6d 6h 30m 59s

Case summary

The player from Tunisia had been a legitimate player at PlexianCasino, successfully withdrawing funds previously. However, after requesting a withdrawal of €1,270 on March 21, his account was banned without explanation, and his attempts to contact the casino have gone unanswered. He suspects there may be a pattern of unjustified bans to avoid payouts.

Public
Public

I have been a legitimate player at PlexianCasino and successfully withdrew €100 twice without any issues.

After accumulating €1,270 in winnings, I requested a withdrawal on march 21

Shortly after, my account was banned without explanation.

I have repeatedly contacted the casino via email, but they refuse to respond.

They have not provided any reason for the ban or any proof of wrongdoing.

Based on my research, I have found multiple reports of other players facing the same issue, indicating a pattern of unjustified bans to avoid payouts.

Public
Public

Hello jamelbenaichaoui,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Plexian Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • Did you accumulate your winnings with real money or did you use a bonus?
  • When was the last time you spoke to the casino and what was it about?


Looking forward to your answer.

Regards,

Nick

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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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