The player from Mexico has requested account closure for over a month due to gaming issues, but the casino staff claims they cannot close it. He experiences significant losses, totaling nearly 90 thousand pesos, as the account remains open.
BBRBET Casino - Player’s account closure has been delayed.
Amount: Mex$50,000
BBRBET Casino
Safety Index:Above averageSafety Index
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7.7
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Case summary
13 hours ago
Public
Public
3 days ago
Translation
Hello, good afternoon. For over a month I have been asking bbrb staff to close my account due to problems I am having with the game. However, they have responded that they cannot because they do not have access to close accounts, that I stopped using it for 30 days and that it will close itself, and after the last time I asked them, I have lost close to 90 thousand pesos.
Automatic translation:
Public
Public
2 days ago
Hello oscarsamaniego089,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BBRBET Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise when exactly did you request for self-exclusion for the first time?
- Did you specifically mention gambling problems/addiction to them?
- When was the last time you spoke to the casino and what was it about?
Please forward your initial request which you have sent to the casino along with their response to nikolas.b@casino.guru for further review.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
