The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.
Playio Casino - Player believes that their withdrawal has been delayed.
Amount: €11,500
Playio Casino
Safety Index:Below averageSafety Index
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5.2
Playio Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
6d 12h 22m 14s
Case summary
11 hours ago
Public
Public
2 days ago
Translation
I won a total of EUR 11,500 on the site mentioned above and currently have EUR 1,500 in payouts. I requested the payouts between March 8, 2020, and March 10, 2025, as they can only withdraw EUR 500 per day. After waiting for the 3-5 day processing time stipulated in the terms and conditions and receiving no response, I contacted support several times. They forwarded the matter to the financial department. I never heard back from them. I always get the same response from support: that I should be patient and that they are in arrears. I now have the feeling that the site is no longer paying anything. I have already sent documents for verification, but they are not necessary at this time. I feel a bit ripped off. I hope my winnings aren't lost, as I deposited a large sum on the site. If you could help me here, I would be very grateful!
Automatic translation:
Public
Public
2 days ago
Dear Gologarp98,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Public
Public
11 hours ago
Dear Gologarp98,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Gologarp98 has 6d 12h 22m 14s to reply
