Betandplay Casino Review

The player from Germany was accused of breaching the maximum allowed bet. Since the max bet rule was only breached once by accident and the player didn't win anything with this bet, the casino decided to grant the player their winnings. The issue was successfully resolved.

The player from Spain had had an issue with Platincasino, who had refused to pay her winnings due to the need for verification of an expired card she no longer had. Despite having verified her bank account, PayPal, and current card, the casino had insisted on verifying the old card. After some communication, the casino had accepted proof of the last deposit with the card, and she had been waiting for her withdrawal. The issue had been successfully resolved by the Complaints Team.

The player from Spain had been trying to withdraw funds for 5 days but the online casino had cancelled it without providing a reason. The player also reported that they were not receiving responses to their chat questions. After the player's communication with the casino, it was discovered that the casino had asked for additional verification for another card used for the last deposit. The player had 16 withdrawals pending across three verified withdrawal methods. The casino contacted the player and he was able to withdraw his funds successfully. We had marked this case as 'resolved'.

The player from Germany had deposited funds via BNB (Binance) cryptocurrency to Platincasino, but the casino had denied receiving the deposit. The player had waited for 35 days and was unsure of the next steps. We had asked for additional details about the deposit method and then reached out to the casino for their response. The casino had requested a screenshot as proof of the deducted amount. After the casino's request, the player had confirmed that the issue was resolved and the problem with Platincasino was settled. We then marked the complaint as 'resolved'.

The player from Rhineland-Palatinate had experienced difficulties verifying her Skrill deposit at Platin casino. After she submitted various documents, including a screenshot of the card and bank statement, the casino had kept requesting more information, which caused frustration for the player. However, despite the casino initially rejecting her documents, the issue had eventually been resolved after the player consulted the support team. Consequently, her payout had been processed successfully.

The player from Malta had applied for withdrawal from Platincasino two weeks prior and despite attempts with multiple payment methods and daily contact with customer service, their withdrawal requests kept getting cancelled without clear reasons. The player had been asked to try different withdrawal methods, but all requests were cancelled. The player's account was KYC verified. After struggling with the issue for 3.5 weeks, the player found a solution. The player had successfully withdrawn their winnings using Skrill or Crypto, advising other players to use the same methods due to the casino's strict withdrawal policy. The issue had been successfully resolved and the complaint was closed.

The player from Germany had passed the verification process, but had trouble with his withdrawal request at Platincasino. He had submitted all required documents, but the casino continued to delay his €2,800 payout. After a series of exchanges with our Complaints Team, the player confirmed that Platincasino had finally paid out his winnings. We had then marked the complaint as 'resolved'.

A Finnish player had reported that his account was unexpectedly closed after he attempted to withdraw his €2309.23 winnings. The casino had stated that the closure of the account was due to missing verification documents and an incomplete phone verification. The player and the casino had attempted to schedule a Skype call for verification, but communication issues had resulted in the call not taking place. Eventually, the casino agreed to pay an unspecified amount to the player. The player confirmed that he had received the disputed amount in his account, resolving the issue.

The player from Germany had reported an issue where, after using a bonus and winning 10,000 Euros, his withdrawal was cancelled, winnings were capped, and 7,500 Euros were deducted from his account. The casino had claimed that the bonus rules applied even after wagering was completed, but could not provide the relevant Terms and Conditions. The Complaints Team had communicated with both the player and the casino, and the casino had offered a compensation of 1,000 Euros, which the player had refused. After further discussion, the casino had presented another offer, which the player had accepted, and his winnings were paid out. The Complaints Team then marked the complaint as 'resolved'.

The player from Finland, who had self-excluded in 2020 due to gambling issues, reported that her reopened account had led to an €800 loss, despite never having requested a reopening. She had reported poor communication with the casino, with persistent issues in reaching customer service. The player had claimed that she sent an email requesting the closure of her account on November 6, 2023, but the casino denied having received any such email. After a thorough review and several exchanges between the player, the casino, and the Complaints Team, the casino had decided to refund the player's losses. The player had confirmed receipt of the refund, and the issue had been resolved.

The player from Germany deposited 100€ into their PlatinCasino account via NodaPay, but only half of the amount has been credited. The other 50€ is still missing. The complaint was resolved as the player's missing money got credited.

The player from Kuwait had a deposit of 350 CAD, which was rejected, but the money was still deducted from his credit card. The casino claimed the payment would be back, but it did not happen for a long time. Although the casino claimed that the payment provider rejected the payment, the disputed funds were credited to his casino account balance, and the account was reopened. However, it turned out that the user's account should have been self-excluded and the account was reopened by human error. While the account was accessible and active, the player managed to make deposits of a higher amount to it. The casino confirmed that all deposits made during this period would be returned to the complainant. The player later informed us that all deposits were successfully refunded. The complaint is resolved.

The player from Switzerland had used a Paysafe Voucher to deposit and struggled to withdraw a balance of 137.27€. Despite having provided screenshots and transaction evidence, the casino had repeatedly requested Paysafe account deposit confirmation, which the player didn't possess. After several communications with the casino, the player had managed to withdraw an amount less than the initial balance. They had agreed with the casino to make future deposits via Mifinity to avoid similar issues. The Complaints Team marked the issue as resolved after the player confirmed resolution.

The player from Austria had experienced account closure due to accusations of being underage, despite having provided verification. This had impeded his ability to withdraw his winnings. The player clarified that he had opened the account when he was underage but didn't deposit or play until he was of legal age. The casino confirmed that the player had been underage at the time of registration but was of legal age when he deposited and won. Despite the player's arguments, the casino insisted that the registration itself had been a breach of their terms and conditions. We suggested that since the player hadn't played or deposited while underage, he should receive a refund of his deposits. The casino agreed and refunded the player's total deposits. The complaint was resolved when the player confirmed receiving the refund even though he played the funds down to zero.

The player from Spain has issues with withdrawing winnings at Platincasino ES. After verifying their account with a selfie and ID, the account remains blocked and customer service provides ambiguous responses without any explanation. The issue has been resolved successfully.

The player from Spain is experiencing difficulties withdrawing his winnings due to ongoing verification of the payment method. We closed the complaint because the player confirmed the issue was resolved.

The player from Germany has deposited funds into casino account just to find out that the slots are not available. Now he’s experiencing difficulties requesting a refund. Player’s complaint has been resolved successfully.

The player from Ireland requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany deposited money in his casino account but the funds seemed to be lost. The issue was eventually resolved as the casino located the failed transaction and added the funds to the player's account.

The player's deposit did not arrive in his casino account for an unknown reason. After some time, the casino responded and stated that they were investigating the case. Shortly after this, the player's deposit was credited to their account and the complaint was resolved.

The player from Germany has tried to self-exclude from the casino. Unfortunately, even if the account has been suspended initially, the player was able to reopen it a few months later. The case was resolved, and the player got a refund.

The player from Berlin has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Hamburg has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The Canadian player had trouble collecting winnings due to ongoing payment verification. The complaint was initially rejected because the player lost the disputed funds and decided to close the account. After receiving information from the casino, the complaint was reopened. The player was re-credited with the disputed amount, despite the fact that the balance was reduced. The player has successfully withdrawn funds. The complaint is resolved.

The player from Germany has won a voucher two months ago, unfortunately, it has not been received yet. With the help of the casino, the problem was found and the issue resolved. The player received his voucher.