The player from Germany won €440 while playing at Nolimit City, but his balance did not reflect the winnings after the game. Despite reaching out to support, he has not received assistance.
Betandplay Casino - Player’s winnings are delayed.
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Current status
Waiting for Casino Guru to reply
6d 19h 32m 4s
Betandplay Casino
Safety Index:Very highCase summary
Discussion
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Public
3 days ago
Translation
Hello. I played a game at Nolimit City and won €440. But after the game, my balance wasn't displayed. I played without a bonus. Support hasn't been able to help me so far. Does anyone know how long this usually takes or if I'll ever see my money again? You can watch the game replay. Thanks.
Automatic translation:
Public
Public
19 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
19 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betandplay Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Would you be able to share evidence that the winnings were achieved but not credited?
- Do you have access to your game history? Are the bets that led to your win recorded?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
