The player from Spain was unable to withdraw their winnings despite having made multiple deposits and attempts at account verification, including submitting photos of the cards used. The Complaints Team had reached out to the player for further clarification on whether the casino had confiscated their winnings or if their withdrawal request was pending. However, the player failed to respond to the team's inquiries within the extended timeframe, which led to the complaint being rejected due to a lack of information. The team was thus unable to investigate the matter further.
National Casino - Player's withdrawal is declined.
Amount: €400
National Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
Translation
They are scammers, I made deposits with my bank card, in fact, several deposits with two cards. When it came time to withdraw, I had to verify the account again, I passed them tons of data, photos of the cards and numerous things, they never paid me my money. Do NOT play here EVER, I hope their site gets shut down.
Automatic translation:
Public
Public
7 months ago
Dear Kira123,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the casino has confiscated your winnings? Or has your withdrawal request been pending in your casino account without being processed?
Have you made any successful withdrawals before?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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