HomeComplaintsNational Casino - Player is enquiring help.

National Casino - Player is enquiring help.

Amount: Can$500

National Casino
Safety Index:Above average
Submitted: 12 Jun 2021 | Case closed : 27 Jun 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Canada complains about unspecified issue. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

Worst customer support, no desire to solved at all, I highly recommend to. It use this criminal casino, total fraud

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3 years ago

Dear Vance,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Or is bad support the main issue here?

I will be waiting for your reply patiently.

Best regards,

Kristina


Edited by a Casino Guru admin
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3 years ago

Dear Vance,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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