MyStake Casino - Self-excluded player could deposit £725.

I am a self excluded gamstop user and was able to deposit £725 into mystake. They should not have accepted me as a UK player as they have no licence in the UK. It is very much illegal what has happened to me. All the money was lost without any sort of win as the games aren't regulated. Please refund me my £725 this is not right.

Dear dylanashley1996,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I’m sure that you are aware of the geolocation of GAMSTOP operation:

GAMSTOP lets you put controls in place to help restrict your online gambling activities.

Sign up for the service and you will be prevented from using gambling websites and apps run by companies licensed in Great Britain, for a period of your choosing.

Since you have chosen a casino with a Curaçao license, it will be very difficult to resolve this case to your satisfaction. Could you please advise if you informed the casino about your gambling problem prior to making any deposits?

Thank you in advance for your reply.

Best regards,

Kristina

Dear dylanashley1996,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.