The player has deposited money into their account, but the funds seem to be lost. The complaint was rejected because the player didn't respond to our messages and questions.
MyStake Casino - Player’s deposit has never been credited to their account.
Amount: €60
MyStake Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
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1 year ago
Translation
I deposited in BTC after 3 hours the funds have not arrived.
I wrote to the chat and they told me to send the photo of the transaction, the date, and how much it amounted.
They then told me their team will work to fix this and they will email me.
No email has arrived
Automatic translation:
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1 year ago
Dear manusasicc,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to emphasize that it can take some time to locate a lost bitcoin transaction and credit it to your casino account. If you are sure you sent your bitcoin deposit correctly, and the casino has already started its investigation, I can only recommend that you wait for a few more days.
I will leave this complaint open so please keep us updated about any further developments.
Thank you very much for your understanding.
Best regards,
Kristina
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1 year ago
Translation
still nothing .
I am attaching a photo of the completed transaction.
Automatic translation:
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1 year ago
Thank you very much for your reply, manusasicc. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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