MyStake Casino - Player believes that their withdrawal has been delayed.

On 02-11 03:34:52 I noticed a withdrawal of 7500 USD had been issued on my account via Tether without my authorization.

After talking to live chat I was informed that security of my account was my responsibility and I should change my password.

Fearing that the site was trying to take my funds under the guise of a hack, I then desperately tried to remove all funds from the account.

I tried to withdraw using bitcoin, xrp and litcoin - all methods were denied.

I was then told to withdraw via bank transfer. After submitting 7 verification videos with more and more ridiculous requirements from Mystake, they finally approved the SEPA bank withdrawal and I was told to wait 3 business days.

After the 3 days I recieved this message:

"Hello,

Hope this email find you well!

Please be informed that your transaction was unsuccessfully and has been returned to your playing balance.

Next time kindly request withdrawal via different method.

Best Regards,

Emily/Payments Agent "

I am now terrified that I will log into the account and another withdrawal that I didn't issue will be approved and I will lose my money. Please help.

Dear jacklk85,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear jacklk85,

Have you received your withdrawal from the casino yet?

Dear jacklk85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.