MelBet Casino - Player's deposit issue remains unresolved.

It's been. 5 days I have shared everything they asked me regarding my successful transaction still nothing done and no one is even rplyng now

Dear kuldeepkhatri0072, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Everything is done mam

My bank has confirmed me that my transaction is successfully completed

And even the App. Which I used for the same also confirmed me that transaction is successful

Dear kuldeepkhatri0072,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru

We’ve reopened this complaint at the request of kuldeepkhatri0072. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

I apologize for the misunderstanding, your last message sounded to me like your deposit had been successfully credited to your account.

Could you please provide us with the communication between you and the bank regarding the deposit? Also, could you please forward your deposit receipt to veronika.l@casino.guru? Thank you.

I'm done

Thank you for the documents. As I stated before, we recommend the players wait 30 days for the deposit to appear in the player's account. Have you sent the communication between you and the bank to the casino?

Sent them all my chats and receipts 12 times they are not replying anything positive yet

As per them.they asked me to.wait for 14 days either I will gt funds in my bank account or in my gaming I'd for sure but still nothing is received

Just one pre written message always

""Dear user we have sent your request to corresponding specialist just wait ""

Dear kuldeepkhatri0072, has the deposit been credited to your account yet?

Dear kuldeepkhatri0072,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Mam nothing is done

Everything is still pending

Thank you very much, kuldeepkhatri0072, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello kuldeepkhatri0072,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Melbet Casino to join the conversation and participate in the resolution of this complaint.

Dear Melbet Casino,

Can you please provide an update on the disputed deposit?

Thank you.

Kind regards,

Tomas

Nothing received in my playing ID

It's been more than a month now I guess u guys can't help either

Not at all satisfied with you guys too

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They started lying now

I transferred money to given details on their platform correctly still they asking me tht u have send money to some1 else

This time even you guys didn't helped me in getting my money 😒

Hi kuldeepkhatri0072,

I wanted to inform you that since Tomas, your assigned resolver, is currently on vacation, I have decided to extend the timeline by an additional 7 days. Given that Tomas possesses the most comprehensive understanding of your situation and maintains direct communication with the casino, I believe this extension is warranted. Your patience is greatly appreciated, and I assure you that Tomas will reach out to you at the beginning of the upcoming week.

Thank you for your understanding and continued patience.

Dear kuldeepkhatri0072,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you contact the Curacao Antillephone Gaming Authority (complaints@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know how they responded (tomas.k@casino.guru).

I am sorry I could not be of more help on this occasion.

Best regards,

Tomas

Hello Everyone,

We’ve reopened this complaint at the request of MelBet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Thank you for your patience while we conduct the investigation.

To investigate the issue, the player was asked to provide a video or a statement confirming the deposit. The player complied with this request and sent us a video showing the deposit confirmation.

The payments team has informed us that, after reviewing the transaction, it was not properly recorded on our platform.

This means that, although the player received a confirmation of their deposit, there could have been an issue during the transfer process, either in the payment verification or in the transaction execution.

If the player believes there are any other details or information that we may have overlooked, we would be happy to review it again.

We appreciate your patience and look forward to your comments to resolve this complaint.

Best regards,

Melbet team.

M fed up with u guys seriously shame on u guys such big platform melbet and behaves so unprofessional

Keep the money if need more tell me wll transfer and please don't fool new players

Please

Make urslf trustworthy platform and dnt cheat like u guys done with me

Dear MelBet Casino,

Thank you for your message.

It appears that the funds the player deposited were debited from their bank account but neither reached the casino account nor were returned to the player. Could you please provide more specific guidance on the steps the player should take to resolve this issue? Any details about documents or evidence the player needs to provide, or actions to follow, would be greatly appreciated.

Thank you for your assistance.

Thank you for the update.

Unfortunately, we are unable to determine where the funds were sent, so in this case, we cannot offer direct assistance.

We recommend the user contact their bank or financial institution to investigate and resolve the issue with them. If the funds were to arrive at our company, we would be happy to assist in resolving it immediately. However, as we have not received the deposit, we cannot take any further action at this time.

We appreciate your understanding and hope this information helps clarify the situation.

Best regards,

Melbet team.

Dear kuldeepkhatri0072,

Could you please check if the missing deposit is visible in your casino transaction history? Could you kindly provide a screenshot of it for further review?

Thank you for your cooperation.

Dear kuldeepkhatri0072,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.