Lucky Creek Casino - Player’s complaining about overall casino experience.

DOESNT MATTER HOW MUCH YOU BET IT WILL HIT ONCE OR TWICE AND THEN NOT HIT FOR 20 SOMETIMES EVEN MORE AND EVEN IF YOU DO BUILD UP ENOUGH TO MEET THERE MIN WITHDRAW LIMIT THEY FIND EVER EXCUSE TO NOT PAY YOU OR IT TAKES FOR EVER TO GET PAID CAUSE THERE IS ONE HURDLE AFTER ANOTHER IN HOPES IM SURE ON THERE PART THAT YOULL JUST GIVE UP TRYING

Dear ericbivey2015,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear ericbivey2015,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.