The player from India was experiencing issues with the casino's withdrawal process. Despite our team's attempts to communicate and gather further information, the player had not responded to our inquiries. As a result, we were unable to proceed with the investigation, leading us to reject the complaint.
Lotus Asia Casino - Player struggles with casino withdrawal.
Amount: 1,300,000 INR
Lotus Asia Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
8 months ago
Dear shafikanda654,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
