The player from Germany is highly dissatisfied, because the casino confiscated all the bonus winnings. The casino claims that winnings were capped because of a No Deposit bonus, however, it has been credited without the player's knowledge. The player confirmed that the winnings were credited successfully.
Lord of the Spins Casino - Player's winnings have been confiscated.
Amount: €912
Lord of the Spins Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
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2 years ago
Translation
Hi
I made a deposit of 50 euros on December 24th, 2021 ... on that I got a bonus of 150 € which I also got and then also met the wagering requirements!
so far so good ... I then made a payment of 912 € on the 24th ... uploaded all documents and they were all accepted .... today, December 28th, 2021 I received an email that I can only withdraw 100 € It is only possible to pay out 10 times the bonus ... on it I wrote the support and asked how only 100 €, the 10 times of 150 € is 1500 € ... then tell me that they supposedly give me an xmas bonus of 10 have donated euros and therefore only withdrawals of 100 euros are possible!
but I have agreed to this 10 € bonus nor did I know that I got this bonus, until today!
in the chat they tell me these are our conditions and nothing can be done!
But as I said, I agreed to this gift and still knew about it ... furthermore I had an active deposit bonus at the time and was never under 100 € the whole time ... so the bonus was simply hyped to me to get mine cheat profit!
in my eyes something is fraud!
please help me!
lg Daniel
Automatic translation:
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2 years ago
Dear sturm9883,
Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Would you be so kind and post here a link to the bonus you activated?
Could you please forward your game history and bonus/cashier history together with any relevant communication between you and the casino to kristina.s@casino.guru?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina
There is good news ... I just got an email from the casino, they have admitted their mistake and want to pay me the full amount.
But I still don't see the amount as a credit or a payout ... I will contact you again if something happens ...
Lg Daniel
Automatic translation:
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2 years ago
Thank you for the update, sturm9883. It sounds promising! Let's wait for a few more days to see if the casino returns your winnings. Please, let us know if there is anything new.
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2 years ago
Translation
Hi
I received all of my money ... So it can be closed ... Thanks
Lg Daniel
Automatic translation:
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2 years ago
Awesome news, sturm9883. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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