Lion Slots Online Casino - Player has been accused of opening multiple accounts.

I go to log into there site and my account is locked, I made one successful deposit, and then they wait a couple of weeks to ban me and then when I emailed them they said I was flagged in the system, complete bs I don't make multiple accounts but when I asked for proof they ignored me

Dear Anteater,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address as yours? Have you redeemed any promotional offers in this casino in the past?

If there’s any relevant communication between you and the casino, please forward to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have made one deposit from that casino, no other family members play bc my son is the only other person in the house with me and he is only 4 and my account has been terminated after asking for proof

Thank you very much for your reply. Could you please advise if you have redeemed any promotional offers in this casino?

When I signed up I got a promotiomal, and then got a deposit bonus when I made my first deposit but after that no never got anything else

Thank you very much, Anteater, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Anteater69,

I looked at your complaint and will do my best to help you. I would like to invite Lion Slots Online Casino into this conversation. Can you please specify why did you close player's account? Send me some relevant evidence where is clearly visible that this player had multiple accounts to my email: viliam.v@casino.guru.

We would like to ask the Lion Slots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.