The player from the US is experiencing difficulties withdrawing funds using her preferred payment method. We rejected the complaint because the player didn't respond to our messages and questions.
I requested a "cheque" for my withdrawal method and I couldn't deposit it or cash it. They have not responded to my email. It's been like 6 weeks
Dear Kat,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I apologize, but I am not sure I fully understand what is going on. You wish to withdraw your funds via cheque, but it isn’t working. Is that correct? Could you please describe in more details what is going on?
Thank you in advance for your reply. I hope we will be able to help you to receive your winnings as soon as possible.
Best regards,
Kristina